Customer Service Representative

Job Description

Job Description

SUMMARY

This role focuses on delivering high-quality customer service while supporting both domestic and international order fulfillment. The position plays a key part in coordinating logistics across multiple transportation methods, ensuring accurate order processing, and maintaining strong communication with internal teams and external partners. The ideal candidate will help drive efficient operations, improve processes, and contribute to overall customer satisfaction and business growth.

RESPONSIBILITIES

• Oversee order processing, including entry, tracking, and invoicing for customer transactions
• Coordinate shipments across various modes such as ground, rail, air, and ocean freight
• Ensure timely and accurate execution of deliveries while meeting customer expectations
• Collaborate with cross-functional teams including sales, logistics, finance, and third-party providers to support smooth operations
• Monitor shipment progress and proactively address any delays or service issues
• Maintain accurate documentation for domestic and international shipments, ensuring compliance with regulatory requirements
• Support billing accuracy and assist with financial processes related to orders and consignment inventory
• Communicate shipment updates and resolve inquiries to maintain a high level of customer satisfaction
• Identify opportunities for process improvements and contribute to operational enhancement initiatives
• Build and maintain strong professional relationships with both internal stakeholders and external partners

QUALIFICATIONS

• Bachelor’s degree OR high school diploma with additional education and at least 3 years of relevant customer service experience
• Experience with ERP systems (SAP preferred) and strong proficiency in Microsoft Office tools
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong organizational skills with attention to detail and accuracy
• Effective communication and interpersonal skills, with a customer-focused mindset
• Ability to collaborate across teams and build professional relationships
• Commercial awareness and problem-solving capability
• Fluency in English; additional language skills are a plus

BENEFITS

• Opportunity to work in a dynamic, global environment with exposure to international logistics and operations
• Hands-on experience with cross-functional teams, enhancing both operational and communication skills
• Career growth potential through involvement in process improvement initiatives and projects
• Development of expertise in supply chain, customer service, and international trade operations
• Stable and engaging role with a strong focus on professional development and continuous learning

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.

EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).

CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.

OPEN POSITIONS:
To apply online for our career opportunities go to our job board.

SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. \r\n\r\nEXPERTISE: \r\nOur Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. \r\n\r\nSTAFFING OPTIONS: \r\nSpectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).\r\n \r\nCANDIDATE COMMITMENT: \r\nSpectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.\r\n\r\nOPEN POSITIONS:\r\nTo apply online for our career opportunities go to our job board. \r\nAreas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.