Operations Accountability Receptionist

Job Description

Job Description

Under the supervision of the Director of Operations, this full-time position is responsible for Resident Accountability via incoming resident contact calls utilizing the T-Mobile Tracking cell phone system. They will handle additional receptionist duties, typing and/or word-processing, and other essential clerical support duties for the Bridgeton facilities.

Required knowledge, Abilities and Experience:

Knowledge of:

· Excellent Communication Skills, both verbal and written

· Ability to handle high volume calls

· Maintain accurate of call activities

· Basic Computer Skills

· Modern office principles and protocol; Modern office equipment including computer; Word Processing software Modern Office principles and protocol.

Ability to:

· Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.

· Answering to incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.

· Complete Random Accountability Calls Daily.

· Delivering information about resident accountability to the Manager of Duty.

· Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking system

· Delivering information about resident accountability to the Manager of Duty.

· Recording clear, complete, accurate and concise telephone messages Providing technological support for the department staff in all programs.

· Maintaining Resident Cell Phone Inventory.

· Participating in mandatory training and staff development sessions; and

· Operating all standard office machine & computer software, including Windows XP, MS Word, MS Access, MS Excel

· Performing other work-related duties as directed by the Director, Operations

· Calling facilities inquiring about resident property in all programs.

· Meet the Department of Corrections clearance requirements; and execute all duties in accordance with this position description

Academic and Work Experience:

This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.