Remote Customer Service Representative 2 -CallCenter

Description

Position Title: CSR2-CallCenter (Remote)

Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.

Hours of Operation: - Open Enrollment: 11/1 - 1/31:

8:00 am to 8:00 pm EST - Monday through Friday.

8:00 am to 5:00 pm EST - Saturday

8:00 am to 5:00 pm EST - last two Sundays of OE

8:00 am - 10:00 pm EST - last three days of OE

8:00 am to 8:00 pm EST - one week after OE period ends.

Hours of Operation - Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Mon through Fri

Location: Remote / Work from home in State of New Jersey - NJ Location must be verified using the SOP Location Determination guide attached.

Equipment: Bring Your Own Device BYOD per provided specs plus a second monitor. Cannot accept MAC IOS.

Job Description

The Customer Service Representative CSR is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

• Answer incoming calls from consumers including the general public prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards policy and procedures and protocols including but not limited to the confidentiality and privacy policies.

• Respond effectively to all forms of inbound and outbound contacts.

• Track and document all inquiries using the applicable systems.

• Process new applications for health care coverage via the telephone including building tax household household income eligibility determinations interpreting determinations made by the Marketplace and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

• Process life event changes demographic updates disenrollment requests and special enrollment periods as requested.

• Facilitate the fulfillment of caller requests for materials via mail email or download.

• Facilitate translation services for non-English speaking callers according to procedures.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Perform other duties as assigned by management.

Technical Requirements:

• Internet: Minimum 50 Mbps download / 15 Mbps upload
• Not Allowed: T-Mobile home internet
• Computer: Intel i5 or AMD Ryzen 5, 8GB RAM, 256GB SSD (50GB free)
• Webcam: External (no built-in laptop cams)
• Headset: USB
• Smartphone with camera required
• Windows 10 or higher

Education Required:

• High School Diploma GED or equivalent

• AA or higher degree preferred.

Experience Required:

• Minimum of 6 months experience needed

• Strong data entry and telephone skills

• Excellent organizational interpersonal written and verbal communication skills

• Ability to perform comfortably in a fast-paced work environment

• Ability to successfully execute many complex tasks simultaneously

• Ability to work as a team member as well as independently

• Previous experience with computers phone systems and headsets preferred

• Previous experience in customer service and call center preferred

• Bi-lingual Spanish is a plus.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.