Assistant, Travel Advisor

Job Description

Job Description

Assistant, Travel Advisor

Location: Montvale, NJ (On-site)
Hours: Monday–Thursday, 9:00 AM – 5:00 PM; Friday, 9:00 - 12/1 pm.
After-Hours Support: Occasional evenings as business needs require.

About the Role

The Assistant Travel Advisor provides administrative and operational support to both the Private Aviation and Travel Advisor teams. This role helps ensure client travel is planned accurately, efficiently, and with exceptional attention to detail.

You'll work closely with Senior Travel Advisors and Private Aviation Advisors to coordinate bookings, support client requests, communicate with vendors, and keep travel plans running smoothly. This is an excellent opportunity for someone looking to build a career in luxury travel and private aviation.

What You'll Do

• Support Senior Travel Advisors and Private Aviation Advisors with day-to-day travel planning and client requests.
• Assist with booking flights, hotels, ground transportation, and other travel arrangements.
• Update itineraries, booking confirmations, invoices, and client documentation.
• Coordinate daily logistics, including catering requests, driver scheduling, and flight detail verification.
• Communicate with airlines, hotels, FBOs, vendors, and other travel partners to confirm services and resolve issues.
• Research travel options and provide recommendations for accommodations, transportation, and destinations.
• Ensure traveler profiles, preferences, and booking information are accurate and up to date in company systems.
• Monitor active trips and provide support for schedule changes and travel disruptions.
• Assist with after-hours client support on a rotating or as-needed basis.
• Learn Silverwing's systems, supplier network, and luxury travel standards as you develop into a Travel Advisor.

What You Bring

• Exceptional organization and attention to detail.
• Strong written and verbal communication skills.
• A customer-first mindset with a desire to create exceptional travel experiences.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Proactive, resourceful, and willing to ask questions.
• Strong time management and follow-through.
• Comfortable working with multiple technology platforms and learning new systems.
• Interest in luxury travel, private aviation, and hospitality.
• Ability to remain calm under pressure and solve problems quickly.

Schedule

Because our clients travel around the world, occasional after-hours, evening, weekend, and holiday support is required to assist with urgent travel needs and ensure exceptional client service.

A company-issued work phone will be provided to support client communication and after-hours responsibilities.