Concierge
- Same Day Pay!!
- Weekly Employee Appreciation Event- “Thankful Thursday”
- Monthly Gift Giveaways!!
- Medical, Dental & Vision Insurance
- Life Insurance
- Disability Insurance
- 401K
- Holiday Pay
- Paid Time Off
- Overtime Available
- Full Time/ Part Time
- Act as a warm and welcoming point of contact for patients, families, and visitors, providing information, directions, and assistance with a positive and empathetic demeanor.
- Anticipate and address patient needs proactively, striving to exceed expectations and create a comfortable and supportive environment.
- Assist patients with non-clinical requests, such as appointment scheduling, wayfinding, amenity information, and coordination of services.
- Serve as a liaison between patients and clinical staff, facilitating communication and addressing concerns in a timely and professional manner.
- Manage patient feedback and escalate issues appropriately to ensure prompt resolution and continuous improvement.
- Maintain a thorough knowledge of hospital services, policies, and procedures to accurately respond to inquiries.
- Assist with patient registration, discharge processes, and other administrative tasks as needed.
- Coordinate with various departments (e.g., guest services, environmental services) to ensure patient comfort and satisfaction.
- Serve as the on-site administrative representative during evenings, nights, weekends, and holidays.
- Respond to urgent administrative inquiries and issues, exercising independent judgment and problem-solving skills.
- Act as a point of contact for internal and external stakeholders during off-hours, facilitating communication and relaying critical information.
- Ensure the smooth operation of the facility by addressing non-clinical emergencies and coordinating appropriate responses.
- Document all significant events, communications, and actions taken during off-hours in a clear and concise manner.
- Collaborate with security, facilities, and clinical staff to address any urgent needs or concerns.
- May be responsible for specific administrative tasks as assigned by leadership to ensure continuity of operations.
- Proven ability to provide exceptional customer service and build rapport with diverse individuals.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and decision-making abilities, with the capacity to remain calm and effective in stressful situations.
- Ability to work independently and exercise sound judgment, particularly during off-hours with limited supervision.
- Proficiency in basic computer applications and electronic health record (EHR) systems [if applicable].
- Demonstrated professionalism, empathy, and a commitment to patient confidentiality.
- Flexibility to work non-traditional hours, including evenings, nights, weekends, and holidays, as required.
- Experience in a concierge role or similar patient-facing position within a hospital or healthcare system.
- Knowledge of medical terminology and healthcare workflows.
- Certification in customer service or hospitality.
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