Customer Experience Host - Middletown
Job Description
Job Description
Benefits:
- IRA
- Tuition Discounts
- Aflac & Life insurance
- Holiday Pay
- Sick and Earned Time Off
- Medical Insurance
- Health insurance
- Training & development
Location: Head Over Heels Palrin, Middletown & East Brunswick
Schedule: Part-Time
- MondayFriday: 3:30 PM 7:30 PM
- Saturday: 8:45 AM 1:30 PM
At Head Over Heels, were on a mission to create an unforgettable experience for every family that walks through our doorsand it starts with you! As a Customer Experience Host , youll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyful delivering the kind of customer service youd expect from a world-class theme park. This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment. Key Responsibilities
- Greet all guests with enthusiasm, positivity, and a warm smile
- Direct students and families to the correct classrooms or activity areas
- Assist with check-ins using our iPad system
- Provide information on class schedules, events, and studio policies
- Promote and help register customers for seasonal programs, camps, and events
- Maintain a clean, organized, and welcoming front lobby
- Ensure every guest feels acknowledged, supported, and excited to be here
- Communicate with staff to ensure smooth transitions and excellent lobby experience
- Represent and promote the Head Over Heels mission: Learning through Joy and Excellence
- Stay active and on your feet for the duration of your shift (4+ hours)
- 17+ years old with reliable transportation
- Prior experience in customer service, retail, hospitality, or front desk roles
- Bright, bubbly, and engaging personality
- Excellent communication skills
- Love working with families and children
- Energetic, positive, and comfortable in a fast-paced setting
- Punctual, professional, and ready to help
- Strong team player who takes initiative
At Head Over Heels, we dont just teach Gymnastics, Dance, and Ninjawe build confidence, community, and lifelong memories. As a Customer Experience Host, youll be the heart of that experience, helping families feel welcome and excited to return every week. Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!
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