Director, Congress, Meetings & Events - LifeSciences

Job Description

Job Description

We're hiring!

Join our fast-growing team in Dayton, NJ as our Director, Congress, Meetings & Events - LifeSciences (North America)!

Are you a visionary leader with a passion for delivering unforgettable experiences? We're looking for someone who can take the reins and elevate our Life Sciences congresses, meetings, and events to new heights. In this role, you'll lead a talented team to orchestrate standout programs that are not only compliant and efficient—but creative, engaging, and truly impactful.

As the leader of our US team, you’ll be at the forefront of innovation and operational excellence driving efficiency & process with effective resource planning and management oversight. You will ensure that your team is performing to the highest of standards delivering best-in-class event management solutions executing compliant & flawless events at every turn. Your mission? To inspire your team, to wow our clients, and shape experiences that leave a lasting impression that leave our Life Sciences’ clients wanting to come back for more because we believe #ImpactIsEverything.

Position Summary

The Director, Congress, Meetings & Events, Life Sciences (North America) will lead the delivery and operational excellence of our pharmaceutical and life sciences events primarily across the United States, with some international involvement. This strategic leadership role is responsible for ensuring best-in-class service delivery, operational efficiency, client satisfaction, and compliance with industry regulations.

This role requires strong experience in healthcare event management, proven leadership skills, and deep knowledge of relevant compliance standards including PhRMA, EFPIA, and anti-bribery laws. The Director will lead a high-performing North American team in partnership with global colleagues, managing a wide range of event formats such as investigator meetings, congresses, advisory boards, product launches, and more.

Key Responsibilities

Client Management

• Support and enhance client relationship strategies.
• Participate in RFP responses, pitches, and client presentations.
• Maintain regular communication with clients, ensuring expectations and SLAs are met.
• Prepare and report on KPIs, identifying solutions for underperformance.

Operational Leadership

• Provide strategic direction for LifeSciences operations in North America.
• Ensure events are delivered on-time, on-budget, and within compliance standards.
• Optimize resource allocation and implement continuous process improvements.
• Drive consistency in global delivery standards and ensure use of approved templates and tools.

Budget & Financial Oversight

• Approve and oversee event budgets, ensuring accuracy and profitability.
• Monitor job logs, currency exchange rates, and event reconciliation processes.
• Collaborate with the finance and transparency teams to ensure timely financial reporting.

Team Leadership & Development

• Manage, coach, and develop a high-performing team across North America.
• Oversee team resourcing, hiring, onboarding, and professional development.
• Conduct regular performance reviews and manage time-tracking and holiday scheduling.
• Foster a culture of collaboration, accountability, and continuous improvement.

Pharmaceutical Compliance

• Ensure team adherence to all relevant codes (PhRMA, EFPIA) and anti-bribery regulations.
• Stay current on healthcare compliance trends and educate the team accordingly.
• Manage hospitality, accommodation, and meal expense guidelines across countries.

Tools & Systems

• Proficient in Cvent and PROJECT LAB 360 or equivalent event management platforms.
• Manage internal tracking tools such as Clockify for timesheets and resource planning.

About Impact XM
Impact XM is a global event and experiential marketing agency known for delivering innovative and immersive brand experiences. We work with world-class clients across multiple industries, including healthcare, technology, and automotive, helping them engage their audiences through meaningful and compliant face-to-face and digital events.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We> Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits

Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry!