Scheduling Coordinator
Job Description
Job Description
Important Details:
- 6-month assignment
- Work schedule-4 days on site, 1 date remote
- Work Hours-likely to be 9-:5:30 or 9:30-6:00
- Weekend work is an option depending on work load and would be OT
- flexible to work 4 hours during Saturday as scheduled on rotational basis
Summary:
The main role of a Client Scheduling Coordinator is to function as the point of contact between our client and their clients throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process, they provide exemplary customer service.
• Acting as the point of contact between our client and their clients throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat) Skills:
• Effective, strong, and service focused communication skills, both verbal and written
• Outlook-must be able to manage multiple calendars for scheduling of appointments EXCEL- data entry Experience/Education:
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• 2-4 years Customer Service experience Company Description
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
Company Description
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
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