IT Principal Trainer

Job Description

Ambulatory Application

• Responsible for the training strategy, curriculum development, training delivery, and logistical support for assigned applications and projects. Consults and develops relationships with Operational and IT stakeholders to understand workflows, processes, business objectives, performance gaps, and areas for optimization. Creates and maintains curriculum (including classroom, e-learning, online, and desk-level training materials and training environment build) based on IT/Operational feedback, routine application and workflow updates, learning needs assessments, and business objectives. Has a broad knowledge base related to Epic system functionality and understands the implementation of new Epic functionality and enhancements, working with application build teams on its designed workflows and emphasizes its appropriate use with end users. Additionally, Principal Trainers are responsible for providing on-site support and conducting site visits.

• Manages assigned projects to completion, including task and timeline development, deliverable creation, change management, and communication. Participates in the change planning process and ensures all change planning tasks are performed per procedure for owned applications. Leads or participates in training team initiatives such as process documentation and training team or interdepartmental workgroups.

• Reports to the designated team lead and is responsible for the guidance, mentorship and supervision of Credentialed Trainers to ensure development and support in areas such as training delivery and administration, deliverable creation, customer service, and on-site support. Participates in the interviewing, hiring, and orientation of new personnel.

• The Principal Trainer is an integral member of the leadership team, supporting the team lead in the day-to-day operations of the department. Leads service excellence initiatives in support of internal and external customers and coordinates team member involvement in testing and communicating new functionality. Assumes leadership responsibilities in the absence of the team lead.
  

Qualifications

• Education: Bachelors and or equivalent work experience. This position requires obtaining a certification/accreditation in an assigned Epic application within three months of hire.

• Knowledge : Knowledge of Epic systems preferred. High level of proficiency in instructional design and curriculum development, training delivery and facilitation, change management, and project management.

• Skills : Must have excellent organization, communication, and interpersonal skills and be able to effectively work with all levels of personnel and present to groups of all sizes. Work requires in-depth analysis of workflows, system details, and technical issues associated with the Epic application. Analyzing new functionality and determining the end user impacts and training strategy. Troubleshooting problems and questions from end users. Interfacing with key IT, clinical, business and operations team members to assist in the development, documentation, and socialization of efficient workflows. Solving complex problems and developing solutions which may be unique, using judgment and initiative. Escalating issues identified by customers to the appropriate resources for resolution. Following up with customers to ensure a satisfactory resolution has been attained.

• Required Licensure, Certification, Etc. : Certification /Accreditation in assigned Epic application required within three months of hire.

• Work Experience : At least two (2) years of experience preferably in a clinical healthcare, education, or IT-related field. Demonstrates proficiency in instructional design and delivery, training strategy and implementation, change management, and project management.

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare - 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

About the Team

Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.

Job Info

• Minimum Salary (Hourly Rate): 40.000000
• Maximum Salary (Hourly Rate): 70.400000
• Assignment Category: Full-time
• Hours per Week: 37.5
• Primary Shift: Day
• Salary Admin Plan: PRO