Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist (Spa / Wellness)

RAKSA Luxury Thai Massage – Bergen County, NJ

Job Summary

RAKSA Luxury Thai Massage is hiring a professional and customer-focused Front Desk Receptionist to manage daily operations and deliver an exceptional client experience. This role is ideal for someone with strong communication skills, attention to detail, and the ability to handle scheduling, sales, and guest relations in a fast-paced wellness environment.

Key Responsibilities

Client Services

• Greet and check in clients in a professional and welcoming manner
• Answer phone calls, texts, and online inquiries
• Provide clear information about services, pricing, and availability
• Maintain a calm, organized, and high-end front desk environment

Scheduling and Operations

• Manage appointments using booking software (Amelia or similar systems)
• Coordinate therapist schedules and room availability
• Handle rescheduling, cancellations, and walk-ins efficiently
• Ensure smooth daily operations and on-time service flow

Sales and Revenue Support

• Recommend services, add-ons, and treatment upgrades
• Promote memberships, packages, and promotions
• Support daily revenue goals through effective client communication

Payments and Administration

• Process transactions (cash, credit card, gift cards, memberships)
• Maintain accurate records of appointments and payments
• Track daily sales and basic reporting
• Support inventory and front desk organization

Qualifications

• Previous experience in receptionist, front desk, spa, or hospitality roles preferred
• Strong customer service and communication skills
• Comfortable using booking systems and POS platforms (Stripe, Clover, or similar)
• Ability to multitask and stay organized in a busy environment
• Professional appearance and reliable work ethic

Preferred Qualifications

• Experience in spa, massage, or wellness industry
• Sales or upselling experience
• Bilingual (English required; Thai is a plus)

Compensation

• $16–$20 per hour base pay (depending on experience)
• Tips (if applicable)

Schedule

• part-time positions available
• Weekend availability required (Saturday and Sunday)
• Flexible shifts including mornings, afternoons, and evenings

Work Environment

• Professional spa and wellness setting
• Clean, quiet, and client-focused atmosphere
• Team-oriented culture with growth opportunities

How to Apply

Submit your resume with a brief introduction and availability.