Infrastructure Analyst

Job Description

Job Description

Role: Infrastructure Analyst

Duration: 12+ Months

Location: Hybrid

Candidate Requirements

• 3–5 years of hands-on experience administering IBM FileNet P8 and related IBM Automation platforms in an on-premises environment.

• Experience administering IBM FileNet Content Platform Engine (CPE), IBM Content Navigator (ICN), IBM Business Automation Workflow (BAW), and IBM Case Manager.

• Knowledge of IBM Process Engine and FileNet Object Store administration.

• Experience supporting IBM WebSphere Application Server (WAS) Network Deployment environments and clustered deployments.

• Ability to install, configure, and maintain IBM fix packs, security patches, and minor version upgrades.

• Experience migrating workflow models, case solutions, and FileNet object store configurations across development, test, and production environments.

• Strong understanding of system monitoring, including server health, log analysis, storage management, and database connection pool monitoring.

• Experience managing platform security, including LDAP integrations, authentication, authorization, and Object Store access control lists (ACLs).

• Ability to troubleshoot platform, middleware, and infrastructure issues, analyze logs, identify bottlenecks, and coordinate issue resolution with IBM Support.

• Experience collaborating with database administrators to optimize Oracle databases supporting CPE, ICN, and BAW environments.

• Working knowledge of on-premises networking concepts, including load balancers, SSL certificate management, DNS, and firewalls.

• Experience using source code and version control repositories such as Bitbucket (or similar Git-based platforms) to manage application code, configuration changes, and deployment artifacts.

• Experience in an Agile Technology Development environment, preferably SAFe.

• Strong analytical, problem-solving, and troubleshooting skills.

• Excellent communication and collaboration skills with cross-functional infrastructure, middleware, database, and application support teams.