Senior Loyalty Program Manager (Remote)

RIGTSTONE is looking for is seeking an experienced Senior Loyalty Program Manager (Remote) to lead critical loyalty initiatives and ensure business continuity during a team member’s maternity leave. This high-impact, cross-functional role focuses on advancing new loyalty strategies, maintaining enrollment engagement, and strengthening internal incentive programs. This pays $70.40 an hour on W2, 4-month contract with a potential to be permanent.

New Loyalty Initiatives

• Act as project lead on high-priority loyalty initiatives
• Manage timelines, track performance, and deliver updates to senior leadership
• Collaborate across departments on digital and operational program development
• Support communication strategies and execution plans

Field Engagement Program Management

• Oversee internal field engagement and incentive programs
• Track performance, launch promotions, and support regional teams
• Respond to program inquiries and ensure quality assurance for loyalty integrations

Ongoing Enrollment Program Management

• Monitor franchisee enrollment performance and trends
• Deliver actionable insights and recommend improvements
• Share data and strategy updates with loyalty and executive leadership

Additional Tasks

• Conduct brand standards audits focused on loyalty
• Manage and monitor loyalty-related point budgets
• Organize global loyalty meetings and communications
• Handle QR code creation and franchisee support requests

Qualifications

• 7+ years of experience in loyalty, marketing strategy, or customer engagement
• Senior-level expertise in program management and cross-functional collaboration
• Data-savvy with the ability to identify trends, insights, and optimizations
• Strong communicator with stakeholder and vendor management experience
• Comfortable in a remote role with flexible availability for meetings

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.