Customer Order Specialist 2

Job Description

Job Description

A-Line Staffing is now hiring a Customer Order Specialist 2 in Franklin Lakes, NJ. The Specialist would be working for a Fortune 500 medical technology company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this position, please apply directly to this job posting..

Compensation:
• The pay for this position is $32.00 per hour - biweekly
• Benefits are available to full-time employees after 90 days of employment

Highlights:
• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is Monday – Friday, 8am-5pm
• This position is fully onsite in Franklin Lakes, NJ

Responsibilities:
• Oversee execution service level compliance and coordinate resource allocation to increase touchless end-to-end order flow and timely shipment movement
• Lead communication between regional business teams and supply planning teams to resolve order issues and provide order visibility
• Manage multiple priorities, meet deadlines, and provide operational support during team meetings
• Liaise with cross-functional teams regarding shipping dates, delays, product availability, and regulatory issues
• Serve as the main point of contact for QTC order management processes from order receipt through invoicing
• Utilize Excel to monitor, analyze, and report order activity while identifying root causes of order errors
• Develop and implement standard operating procedures to improve fulfillment outcomes and customer experience
• Provide timely status updates to leadership and escalate issues proactively when deadlines may not be met
• Participate in continuous improvement initiatives and identify operational efficiency opportunities

Requirements:
• Experience in order management, supply chain, logistics, customer operations, or related field preferred
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and deadlines independently
• Advanced Microsoft Excel skills preferred
• Experience working with cross-functional teams in a fast-paced environment
• Strong analytical and organizational skills

Education:
• Required: High School Diploma
• Preferred: Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or related field

If you are interested in this position, please apply directly to this job posting.