Credentialed Trainer II

Job Title: Credentialed Trainer II

Location: System Business Office

Department Name: IT&S Training

Req #: 0000218687

Status: Salaried

Shift: Day

Pay Range: $68,724.00 - $97,073.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Credentialed Trainer is responsible for providing staff education on IT (Information Technology) applications to include Epic electronic health record software. This staff education will be delivered virtually and in-classroom. Credentialed Trainers provide customer support, answer customer hotlines, assist with development of training materials and escalate issues as needed. This position requires a commitment to work full time alongside training and other operational and IT professionals.

Qualifications

Education:

• Preferred: Bachelor Degree
• Minimum: Associate Degree

Work Experience:

• Two years Epic-EHR training experience as Credentialed Trainer. • Complete knowledge of office procedures and MS Office Suite required • Has trained 51-100 Classes in Epic.

Licenses and Certifications:

• Minimum: Credentialed Trainer Certificate in at least 2 Epic applications
• Proficiency, Certification or Accreditation in at least one Epic application is required.
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Scheduling Requirements:

• Full-Time, Day, Salaried

Job Specific Requirements

The Credentialed Trainer is primarily responsible for classroom and virtual training of end users of the Epic and IT applications. In addition to the duties discussed in the Role Description, the Credentialed Trainer is responsible for the following:

1) Workflow Analysis and Curriculum Design and Development:

• Assisting in the identification of end-users (role and headcount) requiring training on applicable Epic and IT applications
• Participation in at least one IT application - research, curriculum development and implementation
• Reviewing Epic’s Training Wheels to gain an understanding of the lesson plan matrix development required
• Reviewing and becoming well-versed in the E-Learning tools that will be available to end-users
• Assist in reviewing and implementing an end-user curriculum, including facilitator’s guides, playground practice exercises, participants’ manuals/workbooks, E-Learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality (Epic’s context-sensitive “help” function)

2) Training Execution and End-User Support:

• Delivering end-user training
• Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
• Communicate changes and enhancements of the Epic electronic health record and IT applications to the end users.
• Independently leads ongoing training and acts as the primary training support of the electronic health record and other IT applications.
• At Go-Live, Credentialed Trainers will be:
  • Providing one-on-one or remedial training for end-users as neede
  • Attending go-live “triage” meetings to solicit and facilitate end-user feedback on system
  • Developing just-in-time tip sheets
  • Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live
  • Providing go-live support for users on new applications, including functionality
  • Providing on-call support for application through go-live and post go-live

3) Job-Specific Competencies

• Attend a formal training class specifically for Epic credentialed trainers and Train the Trainer classes as required.
  • Receive training on the courses (applications) that will be taught
  • Training will be 5-6 weeks (about 1 and a half months) to become a credentialed trainer
  • Complete a credentialing exam with a minimum score of 85% o Pass all end-user proficiency assessment with a minimum score of 80% o Give a formal panel presentation on the material you will be teaching.

Interested in learning more about our IT&S team? Check out this video from our leadership team:

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer