Veterinary Client Services Phone Specialists

Job Description

Job Description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients' well-being.

We believe in Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Garden State Veterinary Services | Woodbridge 24/7 Emergency & Specialty Hospital — Woodbridge, NJ

Now Hiring: Veterinary Client Services Phone Specialist

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This is not a call center job. This is a client care role where every call matters, every voice is heard, and the quality of your service makes a real difference for families and their pets.

We're looking for someone who is genuinely service-oriented — a people person who brings warmth, empathy, and superior client service skills to every interaction. Our clients are pet owners facing emergencies and navigating specialty care during some of their most difficult moments. You will be the first voice they hear, and your ability to listen, reassure, and follow through is what sets this role apart.

What We're Looking For

• A client-first mindset with demonstrated ability to deliver empathetic, high-touch service — especially in high-stress and emotionally charged situations
• Superior active listening skills — you hear what clients need, respond with care, and make every caller feel valued
• Strong interpersonal and communication skills with a warm, professional, and reassuring phone presence
• Excellent attention to detail in scheduling, documentation, and message management
• Ability to multitask effectively — managing calls, messages, scheduling, and coordination simultaneously without sacrificing accuracy
• Proven ability to follow established protocols and procedures consistently
• Comfort working in a fast-paced environment that requires prioritization and follow-through on every task

What You'll Do

• Answer all inbound calls promptly and professionally, ensuring clients are greeted, informed, and feel they are in the right hands
• Provide reassurance and clear communication to clients who may be anxious or emotional, maintaining a calm and supportive tone
• Schedule specialty and emergency appointments according to service-specific criteria, coordinating with medical teams to keep clients updated
• Conduct follow-up calls after ER visits and hospitalizations per hospital protocol
• Document all communications accurately and completely in the medical record system
• Manage hospital messages — ensuring they are clear, correctly routed, and followed through to completion
• Monitor hold times and call flow to ensure no client is left waiting without a check-in

Qualifications

• Experience in client services, healthcare, veterinary, or hospitality environments preferred
• Strong written and verbal communication skills
• Proficiency with multi-line phone systems and scheduling software (training provided on hospital-specific systems)
• Ability to work at least one weekend day per week in a 24/7 hospital environment

Why GSVS Woodbridge

• A supportive, team-oriented culture that values accountability and service excellence
• The opportunity to play a meaningful role in patient and client care every day
• A growing 24/7 emergency and specialty hospital with strong community reputation

If you take pride in making people feel heard, cared for, and confident they called the right place — we want to hear from you.

Scheduled:

• Sunday - Thursday or Tuesday – Saturday
• 11am – 7:30pm
• 11:30am - 8pm
• 8am – 4:30pm
• 8:30am - 5pm
• Friday, Saturday, Sunday, and Monday (4-day schedule available)

Salary: $17/hr - $22/hr depending on skills, experience, and credentials

GSVServices is proud to offer the following benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care
• Full Time credentialed technicians eligible for Sign On Bonus

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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