Director of Cash Applications

Job Description

Job Description

JOB DESCRIPTION

The Director of Cash Applications is responsible for overseeing cash posting, refunds, and cash reconciliation operations for a multi‐hospital health system. This role requires a strong understanding of the full revenue cycle, along with a solid analytical and financial reporting background. The Director must be capable of monitoring employee productivity, maintaining human resources documentation, resolving technical and payer-related issues, and ensuring compliance with organizational policies and procedures.

Responsibilities:

• Oversee all cash application functions, including but not limited to cash posting, refunds, and reconciliation activities
• Manage staff quality, productivity, and output benchmarking; perform regular staff quality assurance audits
• Design and develop financial reports using various tools to support tracking, investigation, and analysis, and to inform organizational decision‐making
• Monitor and evaluate the organization’s revenue cycle performance; appropriately delegate work based on departmental priorities and operational needs
• Collaborate with internal and external partners such as IT, financial clearinghouses, Finance, and banking partners to identify process improvement opportunities; address issues and implement effective business strategies to reduce costs, increase revenue, and streamline expenditures, taking appropriate remediation actions as needed
• Manage projects and delegate responsibilities accordingly
• Onboard new team members, providing hands‐on, elbow‐to‐elbow support during the onboarding process

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree required; Master’s degree in healthcare administration, business, finance, or a related field preferred
• Minimum 5 years of progressive management experience in healthcare cash operations
• In‐depth knowledge of hospital cash posting, refunds, and reconciliation
• Strong financial acumen and executive‐level communication skills
• EPIC experience