Executive Support Analyst

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.

This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead or participate in initiatives and projects within technology operations

• Contribute to planning related to technology operations projects or deliverables

• Analyze moderately complex technology operations issues which require in depth review

• Review and approve release change documents

• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script

• Plan and design, document and enforce escalation policies and procedures

• Provide activity, progress and status reports to management and keeps management posted of any critical issues

• Provide accurate problem identification, ticket documentation, customer and vendor dialogue

• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution

• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments

• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models

• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement

• Contribute to the resolution of complex issues

• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures

• Collaborate with management and teams to handle questions or problems

• Act as a mentor for individuals

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• At least 2 years demonstrated experience providing white-glove IT support to C-suite executives

• Experience managing VIP incidents and escalations with urgency and professionalism

• Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)

• Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)

• Flexible to support irregular hours, on-call coverage, and executive travel/events

• Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)

• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)

• Experience with device management platforms (Intune, SCCM)

Desired Qualifications:

• Proven track record delivering white-glove technology support to executives or senior leaders

• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly

• Strong executive presence and communication skills; able to simplify complex issues in plain language

• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism

• Experience in regulated industries (financial services preferred) with awareness of compliance and risk

• Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality

• Deep understanding of corporate IT policies, compliance, and security protocols

• Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)

• Skilled in workflow optimization and identifying opportunities for automation or simplification

Job Expectations:

• Deliver white-glove service with discretion at all times.

• Support executive meetings and events without disruption.

• Remain flexible and available for after-hours needs.

• Proactively resolve issues before they affect productivity.

• Maintain regular in office presence - often up to five days per week.

• Communicate clearly with executives and their staff.

• Partner with IT teams and vendors to ensure secure solutions.

• Prioritize and manage multiple urgent requests under pressure.

• Document solutions, share knowledge and suggest improvements.

• Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

• Relocation assistance is not available for this position

Locations:

• Metro Park, 194 Wood Avenue South, Iselin, New Jersey 08830

Pay Range:

For NJ locations only: $44.23 - $69.71/hourly

Benefits:

Posting End Date:

06 Nov 2025

* Job posting may come down early due to volume of applicants

As an Executive Support Analyst, you will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.

This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.