Account Coordinator

About Us:

Second Melody is a branding studio located in Chester and Montclair, New Jersey specializing in identity development, messaging, customer engagement, website design, collateral creation and user experience. Our mission is to make the world a more beautiful place while helping our clients solve problems by building better, stronger and more inclusive brands that accurately represent their visions, passions and business goals.

We help our clients explore their brands, evolve their brands and elevate them all with defined goals, a single voice and an aesthetic consistency that drives growth and revenue (hooray).

Role Overview:

The Account Coordinator will assist the account management team in serving as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will support building, maintaining, and growing relationships with our most strategic customers while also acting as a liaison between those customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions within the allotted budgets.

Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.

Job Responsibilities

Account Management

• Be attentive and aware of all customer correspondence on assigned projects
• Respond to customer requests with informed and helpful next steps and answers
• Attend customer meetings and represent the agency and the project in an appropriate manner
• Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
• Provide clear direction and strategy to cross-functional internal teams
• Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
• Be an advocate for the creative team and ensure they have time to create

Project Management

• Update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
• Update project management software tasks and projects
• Assist with monthly project invoicing
• Ensure that all projects are delivered on-time, within scope and within budget
• Create and maintain comprehensive project documentation
• Ensure accurate hour logging by the team
• Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
• Keep stakeholders informed about the project

• Keep track of hours logged and out-of-pocket costs, and compare them to the planned budget

• At the end of projects put together a postmortem report based on profitability and identify project wins and areas of improvement

Requirements

Work requirements for the position:

• Possession of creative flair, versatility, conceptual/visual ability and originality
• Ability to backup ideas and defend choices with research and reasoning
• Ability to interact, communicate and present ideas
• Up to date with industry leading software and technologies
• Realism regarding time, costs and deadlines

Behavioral Requirements for the position:

• A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
• Personable and outgoing when it comes to customer interactions
• Focused on the bigger picture of the initiatives
• Highly organized, disciplined, driven and energetic
• Pays close attention to direction and knows when to check-in or ask for assistance
• Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
• Discrete and trustworthy with sensitive firm and customer information
• Demonstrate an understanding and commitment to Second Melody, our goals and our growth
• Be resourceful. Focus on solutions rather than problems

Hybrid Structure:

This is a hybrid role with a mix of in office and remote work. We’re looking for someone who is excited to be in the office regularly to collaborate, learn, and be part of the team.

Benefits

Time Off

• Vacation - 12 days
• Personal - 12 days
• Sick - 5 days
• Paid Holidays

Benefits

• Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
• Voluntary vision and dental plan

401k

• 401k company match 4% of annual salary (available after 1 full year of employment)

Continuing Education

• Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody

Future Career Growth

• Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows

Salary: $45,000/annually