Client Data Analyst

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are looking for a Client Data Analyst to join our Finance & Accounting Team in our Holmdel, New Jersey Office!

The Client Data Analyst is responsible for ensuring accurate billing and providing exceptional customer support to our clients. The successful candidate will have excellent verbal and analytical skills. They will be curious and eager to understand the full lifecycle of billing charges to foster improvements.

ROLE AND RESPONSIBILITIES:

• Analyzes and documents data, interprets results, summarizes findings, and presents to partners and management for effective decision-making.


• Audits performance of individual matters and portfolios of business against established quotes, budgets, revenue and realization.


• Reviews documentation and creates database records summarizing Special Billing Arrangements.


• Works with IT to develop tools to monitor and report on Special Billing Arrangements.


• Provides relevant knowledge and support to others in the Firm in a manner that increases the level of understanding of corporate transactions and special billing arrangements.


• Understands and responds to inquiries and requests made by customers, agents and staff and demonstrates this understanding through the use of effective communication.


• Assists with updating documentation relating to Special Billing Arrangements.


• Actively seeks to enhance knowledge of all Client Administration procedures and processes.


• Performs other related duties as assigned.

Desired Skills and Experience:

• Bachelor’s Degree


• Proficient in Microsoft Excel (v-lookup, pivot tables, formulas, etc.)


• Working knowledge of Microsoft Access or SQL Server is a plus


• Strong verbal and written communication skills


• Self-starter with strong organizational skills


• Ability to collaborate and thrive in a team environment


• Relevant work experience in the Telecom industry preferred.

Keywords: #Holmdel #NewJersey #Monmouth #Analyst #SQL #Excel #CustomerService #Telecom #Results #Billing #MonmouthCounty #NewJersey #Finance #Accounting

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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