Field Engineer, CNC Controls & Machine Tools

Are you the expert customers call when a machine goes down?

Imagine opening Salesforce Lightning to a new service case: a 5-axis VMC is throwing intermittent faults, production is halted, and the shop foreman needs a solution fast. You arrive, review schematics, check ladder logic, scope signals, and bring the equipment back online—then coach operators and close the loop with our service team. If this sounds like your kind of challenge, you’ll thrive at Morris Group, Inc., a USA Today Top Workplace and a third-generation, family-owned leader helping U.S. manufacturers boost productivity.

The challenge

• Own the on-site lifecycle—installation, commissioning, calibration, maintenance, troubleshooting, and repair—for CNC lathes, mills, and multi-function machining centers and accessory equipment.
• Deliver operator training; connect machines to networks; configure software; perform preventive maintenance; execute alignments, major assembly replacements, overhauls/refurbs, upgrades/retrofits; and support un-install services.
• Be the direct line between customers and the Service Group of the Robert E. Morris Company; capture voice-of-customer input and build brand dedication through excellent service.
• Interpret mechanical drawings, electrical/pneumatic/hydraulic schematics, and PLC ladder diagrams; use test equipment to pinpoint issues across electrical, mechanical, electro-mechanical, and control domains.
• Document and manage work using the Salesforce Lightning Customer Support system.
• Travel from home to customer sites daily within your territory; stay overnight occasionally for remote jobs or training.

What it takes

• Strong communication—in writing, in person, and by phone—with a professional demeanor and customer-first mindset.
• Calm under pressure; flexible and adaptable when plans change.
• Computer literacy with MS Word, Excel, and Outlook.
• Electro-mechanical foundation (motors, drives, transformers) with a desire to keep learning; experience in machine tool manufacturing/installation/operation/maintenance/repair or broad shop exposure is a plus.
• Mechanical intuition, logical troubleshooting, and sound, rational decision-making.

Environment

• Manufacturing and machining settings with potential exposure to noise, electricity, chemicals, heavy equipment, and other automated or manual machinery, plus time in office and training spaces at the Robert E. Morris Company.

Skills you already use

• CNC Machine Repair
• Electrical Troubleshooting
• HVAC Service & Installation
• Troubleshooting CNC Machines

Platforms and hardware

• CNC Mill (3–4 axis VMC): Fanuc, Mazak, Haas, Okuma, Doosan, Makino, DMG Mori Seiki
• CNC Lathe (2–4 axis): Mazak, Haas, Okuma, Doosan, DMG Mori Seiki
• CNC Mill (5+ axis VMC): Fanuc, Mazak, Haas, Okuma, Kitamura, DMG Mori Seiki
• CNC Lathe (5+ axis): Mazak, Okuma, Doosan, DMG Mori Seiki
• PLCs: Fanuc, Allen-Bradley, Siemens
• Variable Frequency Drives and servo motors

Compensation & benefits

• Competitive starting salary
• Comprehensive health package with a zero-premium medical option, plus vision, dental, and company-paid life insurance
• 3+ weeks of vacation beginning Day 1
• 10 paid company holidays
• 401(k) with company contribution and tuition reimbursement
• Employee appreciation events, valuable perks, and an Employee Assistance Program

And a few practical notes

• Perform related duties as required.
• Listed responsibilities are representative; similar tasks may be assigned as needed.
• Commit to safe travel and continuous development of both technical capabilities and soft skills.

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.