IT Support and Help Desk

Job Description

Job Description

IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

• Assist users with software and hardware issues
• Perform basic computer hardware repairs
• Install software
• Relocate users and setup computer and peripherals
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Setup new hardware for users
• Experience with Windows and MS Office support
• Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
• Monitor IT support Queue
• Ability to travel occasionally to off-site locations (1-2 times/year)
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Adaptable and willing to learn new tasks quickly
• Strong troubleshooting skills
• Ability to Explain technical information in an understandable language to non-technical staff members.
• Excellent interpersonal skills.
• Ability to follow established processes and procedures

Qualifications:

• High school diploma or equivalent required
• Technical Knowledge required
• Knowledge of and experience with Microsoft Office Suite required
• A++ Certification or other Technology related certifications preferred.
• Experience in IT and Help Desk preferred