Office Manager
- We're the fastest growing vein practice in the US-celebrating more successful organic expansion than our top 5 competitors combined.
- Our proven capital-efficient, de novo growth strategy has enabled us to open 30+ clinics in the last two years, funded entirely through positive cash-flow.
- Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
- Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
- We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits-the highest patient satisfaction in the industry.
- Hire, train, and onboard new staff
- Evaluating staff performance & providing coaching when areas of improvement have been identified
- Sets the staffing schedule and approves time off while working with the operation manager to ensure appropriate coverage
- Communicates policy updates with staff and implements them in the office
- Oversee the day-to-day operations of the office while assisting with the daily front desk duties.
- Ensure that all MVC team members meet customer service standards
- Responsible for running all aspects of the office and collaborating with physicians and clinical staff to maximize workflows
- Provide excellent customer service and ensure all patients are well-attended
- Point of contact for all office-related issues
- Submits monthly office supply orders by avoiding over/under-ordering
- Check the 8x8 schedule for accurate phone office hours
- Address Luma complaints and review quality assurance
- Review weekly facility tracker & make adjustments to improve
- Ensuring monthly inventory is completed accurately and on time
- Monitoring the safety and cleanliness of interior/exterior areas
- Collaborating with building owners and upper management for facilities needs
- As a salaried Office Manager, you are expected to work at least 40 hours per week; additional hours may be needed to meet the responsibilities of the Office Manager position.
- As an Office Manager, this position meets the criteria for exemption from the provisions of the Fair Labor Standards Act (FLSA Exempt); thus, you will not be eligible to receive overtime compensation.
- Experience in office management
- Highschool diploma
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