Administrative Assistant - Grove Street

CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year.

At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most.

Why Join the CRM Residential Team:

• Comprehensive Health Coverage
• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays

Pay Rate: $19.00 per hour

What You’ll Get To Do:

The Administrative Assistant at The Greens will receive general supervision, direction and guidance from the Community Manager. The Administrative Assistant will assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail and generally being a helpful and positive presence in the workplace. The Administrative Assistant must be professional, polite, and attentive while also being accurate. The Administrative Assistant should always be prepared and responsive, willing to meet each challenge directly, must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Administrative Assistant should have a genuine desire to meet the needs of others. This role will be responsible for but not limited to:

• Comply with established policies and procedures and not take any actions to such guidelines without authorized approval
• Handle telephone calls professionally and in a prompt manner
• Ensure resident selection and orientation follows the HUD Manual and the Community Realty Management Occupancy Manual
• Maintain and organize resident files according to the CRM Residential Occupancy Manual
• Assist with leasing of vacant apartments
• Ensure all certifications and recertifications being conducted follow the HUD Manual
• Maintain the waiting list according to the HUD Manual. Make sure all applications are added to the waiting list and processed in a timely manner
• Ensure EIV and TRACS are utilized according to HUD protocol
• Write work orders immediately and process them for the maintenance department
• Assist management on required paperwork for new move-ins, move-outs, recertifications and other HUD required paperwork
• Collect rent and other payments on a daily basis and prepare for deposit
• Prepare computer reports periodically required by CRM Residential and file accordingly
• Assist residents with various local social services and other related agencies
• Assist Community Manager in court when required
• Assist Community Manager with newsletters and other marketing material
• Contribute to resident satisfaction and the achievement of property goals

Requirements:

• High School diploma or equivalent education required
• Previous experience as an administrative assistant required
• Previous experience in property management is a plus
• Proficiency in Microsoft Office (Excel and PowerPoint in particular)
• Ability to work with a variety of people and make them feel comfortable quickly
• Must be able to multi-task
• Ability to work any scheduled hours as well as additional hours needed to complete the job
• The position requires effective oral and written communication skills
• Strong customer service skills required
• Must have strong organizational and time management skills
• Full Time Schedule: Monday-Friday

About CRM Residential:

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for property management and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.