TECHNICAL APPLICATIONS TRAINING SPECIALIST

The Technical Applications Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the company's line of products (instruments, reagents and digital products), providing the customer the highest level of understanding, functionality and operational knowledge possible.

Job Duties:

• Responsible for all external customer training done at the NJ Training Center as well as at customer facility. This can be in person (Training Center NJ or at the customer facility), virtual or streaming training events.
• Work with Technical SUpport Managers and other Training Leads to evaluate the course material to ensure it is current and in compliance with lab regulations.
• Participate in annual review of department material to update the program and ensure continuous improvement. Ensure retired material is properly archived and new material is properly documented with an effective date.
• Provide lectures to internal and external customers on the company product line (instruments, reagents and digital products), addressing safety, installation, programming, maintenance, troubleshooting and operation of the analyzers, following the course outline, handouts, exercises and administering tests. This can be in person at the NJ traaining center or at the customer facility), virtual or streaming training events.
• Demonstrates to internal and external customers the procedures being taught, such as loading products and patient samples, maintenance, basic troubleshooting and repair.
• Observes trainees in classroom and answers trainees' questions.
• Administers written and practical examinations and submits said grades to the Training Coordinator and / or Director of the Technical Support Group (TSG).
• Work in an environment of continuous quality improvement. Work on Projects as requested by Director TSG.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Manages needs for internal and external customer classes from printouts to functioning analyzers.
• Travel in field with Technical Support Specialists if possible to improve training programs.

Education/Experience:

• BS degree in related field from an accredited four year college or university required; (MT) Certification or equivalent preferred; Minimum of 3 to 5 years related outside experience required.
• Knowledge of Hemostasis and some training experience preferred.

Skills:

• Knowledge of database software, Microsoft Office Suite. All company usable software.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated typing/keyboarding skills
• Travel: Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

Benefits:

• Base salary $70K - $85K depending on experience (Annual Bonus could add an additional $3K - $5K, possibly more)
• Laptop, Cellphone
• Fully paid family medical
• Dental
• Life Insurance
• 401K
• Vacation, PTO, and paid holidays
• Tuition Reimbursement