IT Technician
Job Title: IT Technician
Location: Sparta, NJ
Job Description:
The IT Technician serves as the first point of contact for employees seeking technical assistance. This role involves resolving IT support tickets, providing Tier 1 technical support, and ensuring all IT issues are documented and efficiently addressed.
- Troubleshoot and resolve IT issues across hardware (PCs, printers, servers), software (Windows, macOS, Linux, Microsoft Office, third-party apps), networking (LAN/WAN, Wi-Fi), and security (spam filters, malware, access requests).
- Manage IT support tickets, ensuring timely resolution in line with SLA targets; escalate complex issues to Senior IT staff as needed.
- Maintain and update the knowledge base/Wiki with common troubleshooting steps and application guides.
- Assist with IT projects, including system migrations, hardware upgrades, and network expansions.
- Collaborate with supervisors to recommend hardware and software purchases to improve system performance.
Requirements:
- Ability to simplify technical info for non-technical users.
- Proficient in Windows (10/11), macOS, business apps, networking (TCP/IP, LAN, wireless), and hardware peripherals.
- Knowledge of Windows Server (Active Directory, DHCP, DNS), Microsoft 365/Office 365, and virtualization (Hyper-V).
- Basic skills in PowerShell, Bash, or Linux Terminal.
- Strong writing skills for both technical and non-technical documentation.
- Valid driver’s license for site travel.
- Ability to lift up to 60 lbs of office equipment.
Education & Experience:
- Associate degree and CompTIA A+ preferred.
- 1–2 years of related experience or equivalent education.
Hours: Monday-Friday 8:30am-5:00pm temp-to-perm
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