Patient Service Rep 1

Job Description

Job Description

Description:

We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Patient Service Representative Essential Functions:

• Greets patients to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready
• Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages
• Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart.
• Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment.
• Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses.
• Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.
• Timely input of visit information from encounter form after each appointment
• Perform various clerical duties as assigned
• Pull charts as needed; make charts for new patients; file records in charts
• Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy
• Maintains confidentiality and uses discretion when handling patient medical records and information

Patient Service Representative Required Skills/Abilities:

• Able to use office equipment satisfactorily and handle paperwork/filing adequately.
• Skilled in patient-service principles by creating a pleasant waiting room atmosphere.
• Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of reception tasks, care center policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques.

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Education and Experience:

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred