Overnight Front Desk Associate

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts

We Empower the Fighting Spirit in You!

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times

Club Operations, Cleaning & Administration

• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, Skills & Abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ability to maintain cleanliness and organization in a fast-paced environment
• Gym/Fitness industry experience preferred, but not required

Minimum Certifications/Educational Level:

• High school diploma or GED required
• Current CPR/AED certification

Shifts Available:

• Overnight shift 10pm-6am
• Must be available to work overnight shifts on both weekdays and weekends