Operations & Fulfillment Supervisor

Job Description

Job Description

Must be legally eligible to work in the United States

About Us:
Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Overview:
The Fulfillment Center Supervisor supports daily warehouse operations and digital logistics tasks to ensure accurate order processing, efficient inventory management, and timely delivery across multiple sales channels. This role combines hands-on production and packing with digital tracking, invoicing, and coordination of corporate and wholesale orders, Leadership and organization are key features for this role.

Key Responsibilities:

Physical Operations (Fulfillment & Production)
• Pick, pack, and prepare orders for corporate orders, and e-commerce channels (including Amazon, DoorDash, Faire, and e-tailers).
• Supervise production of gift boxes and “pick & mix” products according to brand standards (Assemble and produce when needed)
• Organize and manage deliveries to ensure on-time dispatch.
• Restock shelves and maintain warehouse organization.
• Conduct regular inventory checks and cycle counts.
• Support production for corporate and department store orders as needed.

Digital Operations (Tracking & Administration)
• Create labels, provide tracking numbers, and gift notes for corporate and department store shipments and E-commerce customers.
• Track team productivity and order accuracy through internal reporting sheets.
• Process digital inventory transfers between warehouses and update stock records.
• Manage replenishment orders through suppliers for materials (Amazon, Uline, etc.).
• Maintain and update DoorDash, Faire, and wholesale tracking sheets.
• Record monthly hours and productivity metrics for wholesale and operations teams.
• Apply and manage site or customer discounts as directed.

Qualifications & Skills:
• Strong organizational and multitasking skills across physical and digital workflows.
• Proficiency with order management or inventory systems (e.g., Amazon Vendor, Faire).
• Basic knowledge of invoicing and fulfillment software. (D365 is a plus)
• Detail-oriented with excellent accuracy in packing, labeling, and data entry.
• Ability to handle time-sensitive orders and meet deadlines.
• Comfortable with moderate physical work (lifting, packing, restocking).

Work Structure:
• Mix of hands-on warehouse work and digital administrative tasks.
• Weekly tasks include order fulfillment, invoicing, production, and reporting.
• Schedule flexibility required during large corporate orders or seasonal periods.

Benefits:
• 100% Company covered health and dental benefits for the employee
• 401k matching (up to 4%)
• Competitive paid time off policy
• Wellhub wellness benefit
• Commuter benefits
• Internal promotion opportunities, we always seeks to promote from within
• 30% discount in-store

Key Information
• Work Authorization: Must be legally eligible to work in the United States. Proof of eligibility will be required during the interview and verified during the onboarding process. Valid documents are listed in the last page of this document.
• Location: 2 Colony Rd, Jersey City, NJ 07305.
• Schedule: Full-time position (40 hours per week), Monday through Friday, with flexible working hours based on business needs. Occasional Saturday availability may be required during certain periods of the year.
• Transportation: Personal vehicle availability is required.

This role offers a base salary of up to $60,000, plus a bonus tied to the achievement of key company objectives. The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.