Customer Service Representative

Job Description

Job Description

Customer Service Representative
Edison, NJ 08817 | Onsite

• Provides support to customers and the sales team by performing the following duties

CORE RESPONSIBILITIES:

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
• Ensure all customer related documentation is complete and filed
• Processes RMAs and credits. When necessary forward credits to customers and corporate finance
• Oversee/manage Papervision
• Attend and participate meetings as required

Additional Responsibilities:

• Answer incoming calls
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs
• Provide effective support to sales team
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages
• Monitors admittance to facility assuring admittance is authorize employees and vendors only
• Complete miscellaneous customer care functions and special projects as assigned
• Complete reports and maintain documentation as required

JOB REQUIREMENTS:
Education/Certifications:

• High School diploma or GED equivalent

Experience:

• One to two years related experience and/or training; or equivalent combination of education and experience

Knowledge/Skills/Abilities:

• Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook
• Oral and written communication skills
• Time management

10 KEY SKILLS:
Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Math Ability:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

WORK ENVIRONMENT:

• Onsite Role : This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.
• Travel (minor): This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.
• Travel (major): Travel is required up to (0) % for this position.

PHYSICAL ENVIRONMENT/DEMANDS:
Office Roles:

• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday
• Stooping, bending, twisting, and reaching may be required in the completion of job duties

Warehouse Roles:

1. Ability to lift up to 75 pounds and to stand, walk, bend, stoop, twist, and turn frequently.
2. Exposed to temperatures ranging from -20 degrees below zero to 35 degrees Fahrenheit in Perishable Operation and 37 degrees to 90 degrees Fahrenheit in Grocery Operation
3. Ability to do repetitious arm, wrist, and hand movements required for maintenance and service procedures
4. Must be able to work with hands and arms overhead, and to work in or under the equipment
5. Requires manual dexterity, overall coordination, and good balance to work both at ground level and in high places to perform job duties. Ability to operate work-related equipment
6. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
7. Woodstock Farms: Ability to work in an environment containing tree nuts, peanuts, soy, wheat, sesame, milk and different spices like pepper, chili, etc.

ADDITIONAL INFORMATION:
Interview Process:

• The selection process will likely consist of two rounds. The first round will be conducted virtually via Microsoft Teams, followed by a second round which will be an onsite interview

Temporary to Permanent Opportunity:

• Conversion from a temporary to a permanent position will be based on business needs, attendance, and overall performance. Candidates demonstrating strong performance and reliability may be considered for permanent employment

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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