Bi-Lingual Mandarin/Cantonese Medical Scheduler

Job Description:

Job Summary

The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible.

Essential Duties and Responsibilities in both Languages

• Displays excellent communication skills and telephone etiquette.
• Answers incoming calls in a courteous and professional manner—identifies self and company.
• Follows workflow and protocol to ensure HIPAA compliance.
• Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable
• Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health.
• Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol.
• Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Communicates and interacts with all departments effectively and professionally.
• Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations.
• Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats.
• Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement.
• Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively.
• As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology.
• Clear and precise communication in both languages in essential to uphold patient safety and satisfaction.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Must be able to type fluently in English while speaking with callers in either language.
• Must be fluent in both Mandarin & Cantonese
• Knowledge of medical terminology in both languages.
• Knowledge of medical insurance plans.
• Ability to schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication in both languages.
• Detail-oriented.
• Ability to multi-task and be organized.

Pay Range: USD $19.00 - USD $19.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 8:30am-5:00pm