IT Asset Program Coordinator

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

POSITION OVERVIEW:

As an IT Asset Program Coordinator at Provident Bank, you will be responsible for developing and managing the IT asset lifecycle program that includes IT asset management (hardware and software) and remediation initiatives that help maintain the health of IT assets throughout Provident’s established lifecycle standards. You will be responsible to develop and maintain standards, procedures, and related documentation that ensure compliance with Provident’s and related regulatory asset lifecycle standards while providing recurring reports and recommendations for budgeting and capacity planning.

KEY RESPONSIBILITIES:

• Manage inventory and lifecycle of hardware and software assets (including dependencies) to ensure that additions, withdrawals, modifications, retirements, and dispositions are correctly recorded in CMDB.
• Establish and maintain scheduled asset validation process while collaborating with identified asset owners in the organization to perform CMDB attestations.
• Establish and track asset lifecycle remediation initiatives, provide key performance indicators and standardized reporting, including compliance on current assets and trend analyses.
• Maintain hardware and software data for budgeting, compliance, contract summaries, and cost summaries. Apply continuous improvement approach in enhancing strategies employed in technology spending.
• Establish and maintain documentation of procedures, processes, and reports related to hardware and software assets.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science or a related field, or a minimum 5 years of experience working in Information Technology Asset Management (ITAM) and Information Technology Service Management (ITSM)
• Expert knowledge of IT asset lifecycle processes, procurement, reporting, discovery, and tracking
• Experience with ITSM and its ITIL, CMDB, and ITAM functions (ServiceNow preferred)
• Experience with developing/designing HAM and SAM workflows
• Experience managing assets in an organization with remote workforce
• Experience in leading program, building reports, and presentations to management
• Familiarity with working in highly regulated industries (i.e. banking or financial services) is preferred
• Experience with direct management of IT asset portfolio valued at least $10 million and 5,000 IT assets
• Effective verbal and written communication skills
• Excellent analytical, organizational, and prioritization skills
• Willingness and ability to travel as necessary

LICENSES AND/OR CERTIFICATES :

• IAITAM CITAM or CHAMP certification required
• Axelos ITIL 4 or comparable certification required
• Scrum Alliance CSM certification preferred

WORKING CONDITIONS:

Work is performed in a normal office environment. Noise levels are usually moderate. This position involves travel to customers and property locations.

• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:

$73,600 - $105,100 annually

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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