Client Success Coordinator

Description

Position at WebMD

Client Success Coordinator

About Us
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Medscape, a division of WebMD, is the world’s leading digital destination for physicians and healthcare professionals. We create portals and mobile apps that deliver trusted clinical resources, the latest medical insights, CME opportunities, and peer-to-peer connections.

Position Overview
We’re looking for a proactive, outgoing, and enthusiastic individual to join our supportive and creative Account Management team as a Client Success Coordinator. This super exciting entry-level role serves as a launchpad into client services and healthcare, offering the chance to learn account management, campaign execution, and client relationship building.

This really is a unique opportunity to join a well-established organization, working closely with sponsors to activate exciting campaigns that connect them with their target audiences while supporting Account Leads in delivering seamless, high-impact, innovative client experiences.

Success in this role requires

• A winning attitude, strong organizational and detail-oriented skills

• Ability to think on your feet and use initiative

• Multi-task! Juggle multiple priorities in a deadline-driven environment

• Excellent communication skills and adaptability (always wearing a smile)

• Interest in digital media, project management, and healthcare

• A proactive, self-starter mindset with growth potential and an eagerness to develop and learn

What You’ll Be Doing

• Serve as a go-to partner for clients, keeping projects on track and relationships strong

• Help launch and manage creative campaigns that connect healthcare brands with the right audiences, helping shape the future of healthcare

• Provide clear communication, updates, and easy-to-digest reports, answering any questions from clients with the support of the team

• Tracking projects and key milestones, organize campaign data to celebrate wins and identify opportunities

• Collaborate and work as a well oiled machine with account managers, project managers, and creatives to deliver smooth, successful campaigns

Qualifications

• Some relevant experience (internships or up to 1 year preferred)

• A winning attitude is essential to join the team, a forward thinker with a 'can do' attitude

• Experience in digital production, media, agency, publisher, and/or healthcare (pharmaceutical agency experience a plus)

• Proficiency in G-Suite and MS Office (Word, Excel, PowerPoint), experience with project management systems (Workfront, Basecamp, MS Project, or similar) preferred

• Knowledge of marketing-related creative processes (especially pharmaceutical/agency experience) is a plus

• Attitude is everything, someone that is proactive with a willingness to learn will go far in this role.

Compensation & Benefits
Salary Range: $53,500 – $58,500 annually

Eligible Benefits (within first 12 months)

• Health Insurance (medical, dental, vision)

• Paid Time Off (vacation, sick leave, flexible holidays)

• 401(k) Retirement Plan with employer matching

• Life & Disability Insurance

• Employee Assistance Program (EAP)

• Commuter/Transit Benefits (where applicable)

Eligibility may vary based on job classification, schedule, work location, and length of employment