Sales Support Specialist

Are you an expert at task management? Is proactive communication second nature to you? Can you multi-task while keeping the highest level of detail?

A Sales Support Specialist at OpDecision may be the perfect fit! OpDecision, a Ten4 Company, helps reduce customer’s wireless bills with average savings of 27-32%. We also offer lifecycle management of wireless devices; providing world class troubleshooting, and activation services. The Sales Support Specialist is instrumental in the process to obtain new business. This is an outstanding opportunity to start a career in sales.

OpDecision offers a great benefits package and 4 weeks of PTO to start! Remote work is just the beginning.

We are searching for a candidate that can work in a remote role and work hours 8 am - 5 pm EST . The wage range for this position is $19.23/hr to $24.04/hr, depending on experience.

**Preference is for candidates who can meet twice a month in our Mt. Laurel, NJ office**

This position can only accept applicants residing in the following states: MD, PA, AZ, FL, NJ, NC, TN, TX

Job Title: Sales Support Specialist
Reports To: VP of Mobile Solutions

POSITION SUMMARY:
The Sales Support Specialist provides support for OpDecision’s sales team in pursuing new client and new agent relationships as well as maintaining existing relationships to maximize sales opportunities. The role’s primary responsibilities will be administrative, including data input, task management, and agent/client sales funnel maintenance and, as such, calls for a detail- and deadline-oriented individual capable of assisting in the management of complex processes from beginning to end.

The role will directly support the VP of Mobility Solutions of OpDecision to ensure that all team members are completing tasks and meeting deadlines to provide a high-quality customer service experience to all clients, prospects, and agents. The Sales Support Specialist in partnership with Key Account Managers, Agent Channel Managers, and Operations Leaders, positions OpDecision to win prospective opportunities and support the overall growth of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create and maintain all prospect activity, track all potentials and sales pipeline, and monitor and furnish all daily assigned tasks in CRM system in emailed reminders at the start of the work day.
• Attend requested sale and agent calls to take notes from the call and insert the information into the CRM by 10AM the following business day.
• Schedule follow-up tasks for all open opportunities when updating information with the current or new prospect CRM file
• Prepare monthly reports on sales metrics and agent activity for Agent Channel Managers and Operations Leaders to review.
• Prepare documentation for internal meetings as necessary
• Confirm billing details for all new clients and troubleshoot errors with Ten4 Mobility operations and Ten4 accounting team
• Support Key Account Managers and Operations Leaders in various research activities, e.g. client, competitor and market research.
  • Harvest potential clients through LinkedIn.
  • Harvest potential agents through LinkedIn.
• Prepare marketing material and client proposals as requested and with the assistance of the Marketing Department
• Share marketing material, agent program information and agent agreements with Agent Channel Managers and agents directly.
• Always accurately represent Ten4 Mobility LLC and services in a professional manner.
• Collaborate with Ten4 Mobility team members to resolve any client or agent related issues.
• Attend monthly meetings to analyze agent metrics and report on status of sales pipeline.
• Coordinate and manage VP of Mobility Solutions work-related calendar and scheduling
• Perform other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE:

• Minimum of an Associate’s degree, Bachelor’s degree preferred.
• Advanced proficiency with Microsoft Office
• Excellent communication skills both written and verbal along with strong interpersonal skills.
• Demonstrated ability to prioritize multiple tasks to meet deadlines.
• Strong organizational skills along with a strong sense of urgency and attention to detail.
• Receives and takes action on feedback for continual professional improvement and development.
• Strong critical thinking and problem solving skills required.
• Demonstrated ability to work independently and interact in a collaborative manner with other team members.

About Ten4 & OpDecision
Since 1997, Ten4 (previously known as Distributed Computing) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. Most effectively assisting multi-site, multi-state organizations, Ten4’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.

Equal Employment Opportunity Policy
Ten4 and OpD provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.