Director, Intelligent Automation

Description & Requirements

Maximus is seeking a Director, Intelligent Automation. As Maximus continues to grow our Digital Solutions Organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities. The Organization is seeking a Sr. Director Intelligent Automation to lead and oversee our Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) capabilities. This role requires a Subject Matter Expert (SME) in automating processes using IDP technologies (AWS Bedrock, Textract, Azure Document Intelligence), RPA / APA platforms (Automation Anywhere, MS PowerApps), with a strong background in building and rolling out AI-based products and solutions. This position will provide a unique business perspective on how next-generation Intelligent Automation capabilities can transform and improve the organization.

This role is based out of our Princeton, New Jersey office location and is expected to be in the office 3 or more days a week to collaborate in-person with the team and other leaders.

Essential Duties and Responsibilities:

- Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

- Responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

- Responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more field operations.

- Interact with internal stakeholders both within and outside of immediate team to achieve results and drive and execution vision and goals of the team.

- Interact with internal and external customers.

- Provide complex issues/risks identification and resolution.

- Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.

- Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions.

- Develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget.

Job-Specific Essential Duties and Responsibilities:

- Develop, implement, and oversee a strategy for expanding Intelligent Automation adoption, with focus on the integration and enablement of IDP, RPA/APA, and AI to drive innovation and operational excellence across our business segments.

- Partner with business segment and project leaders, Digital leadership and capability owners to identify and implement innovative Intelligent Automation use cases.

- Partner with Engineering organizations to drive rollout of IDP and RPA solutions using AWS services (Amplify, Bedrock, Textract, QuickSight) and other relevant technologies (Automation Anywhere, MS PowerApps).

- Lead and manage implementation teams through complex, enterprise-wide initiatives, including strategy implementation, portfolio/capability repositioning, and legislative or policy changes related to AI deployment.

- Collaborate with the CTO organization and AI & Data Accelerator teams to identify, build, and/or pilot AI-enabled process automation solutions, complying with relevant standards and regulations (e.g., FED-RAMP, State-RAMP).

- Create roll-up and aggregate reporting for various levels of leadership, providing insights into the performance and impact of digital initiatives.

- Responsible for team management, which includes resource forecasting, making decisions regarding hiring, promotions, termination, and performance management.

- Oversee and work with 3rd party vendors.

- Produce high quality executive-ready messaging in the form of presentations, briefs, and memos.

Minimum Requirements

- Bachelor's degree in related field of study required.

- Minimum 10 years related experience required.

Job-Specific Minimum Requirements :

- Additional years of relevant experience will be considered in lieu of degree. Master's degree is a plus.

- Per contract requirements, this position requires US Citizenship.

- Must have Automation Anywhere experience.

- Experience with IDP (Intelligent Document Processing) platforms (BluePrism, HyperScience, Skan.AI, etc.) or Hyperscaler services (AWS Bedrock, AWS Textract, Azure Document Intelligence, etc.)

- 3-5 years experience in AI/ML, digital, product management or related field.

- 3-5 years experience working with IDP and RPA products/platforms with a strong understanding of process automation technologies across business processes.

- Ability to document use cases, business requirements, functional requirements, technical specifications and solution diagrams.

- Define product/capability offering long-term and short-term strategy and frameworks.

- Domain knowledge of health care, call center, or public sector preferred but not required.

- Certifications in agile delivery methodology are a plus.

- Experience working with COTS implementations.

- Knowledge of other RPA/APA platforms (i.e. UiPath, IBM, etc.).

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EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary


$

160,000.00

Maximum Salary


$

190,000.00