Supply Chain Support Analyst

: Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2025 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2025 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Provide system support and guidance to a wide range of stakeholders in both Supply Chain and in the operations organizations. Customer oriented role with a focus on solving business partner needs in a timely and effective manner. Provide customer solutions related to a range of Supply Chain products in SAP, travel, and in other procurement solutions. Position may verify purchase requests are complete, accurate and in accordance with key processes and policies before releasing purchase orders. #LI-JS1Key Accountabilities

• Work cross-functionally to ensure operational excellence across all procurement activities while assisting and facilitating internal and external audit requests. Develop process and technical expertise (SAP) to carry out ongoing address book maintenance, supplier on boarding, supplier certificate of insurance database, administer collection of COIs and catalog management.
• Provide feedback and training to improve Business Partners understanding and execution of the purchase order process along with troubleshooting problematic transactions and resolve issues in a timely manner.
• Supplier qualification administration including key point of contact for new vendor requests
• Develop business requirements and implement system automation in support of a self-service model
• Manage and validate vendor information to ensure efficient and accurate payments to all approved suppliers (W9, EFT, addresses, etc.), retain all supporting documentation
• Support the State Procurement and National Procurement in improving purchasing processes to reduce cost, increase total value, and improve supplier relationships
• Assist travelers with account set-up guidance, response to travel guideline questions/interpretationsKnowledge/Skills
• Knowledge of purchasing processes from Supplier creation to goods
• receipt. Utility industry accounting conventions
• Utility business needs
• Knowledge of financial analysis techniques Knowledge of payment terms
• Knowledge of Sales and Use Tax Customer service
• SAP procurement systems
• SAAS Procurement platforms
• Microsoft Office suite; Word, PowerPoint, Excel, Access, Outlook
• Strong Interpersonal skills and organizational skills
• Verbal and Written Communication Skills and reading for comprehension
• Individual ContributorExperience/Education
• High School Diploma or equivalent required
• Bachelor's degree is preferred
• Minimum 2 years customer service or procurement experience.
• Utility business experience preferred.Travel Requirements
• Infrequent travel requiredWork Environment
• Indoor Office EnvironmentCompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning