Front Desk Customer Service Representative

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Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our front desk/ customer service and sales effort. This is a role for someone with a proven ability to create and manage multiple lead generation efforts and close a sale - passes and memberships.

For our Front Desk Receptionist positions, we are seeking someone with exceptional communication skills, who is professional, positive, and energetic, to work in this fast-paced environment. You should have at least one year of experience in customer relations as a receptionist or in sales.

Front Desk/Customer Service responsibilities include:

• Being the face to our customers
• Answering phones, following up with customers, answer questions
• Greeting customers as they come in to drop off and pick up their pets.
• Check dogs in and out of the system
• Scheduling appointments
• Taking payments and selling passes and memberships
• Giving tours
• Contacting veterinarians to confirm vaccinations
• Preparing documents for current and new customers
• Safely handling pets
• Other tasks as assigned

Sales responsibilities include:

• Fully understand the daycare and boarding model
• Fully understand and be able to effectively explain the benefits of our services
• Sell passes and memberships to new and existing pet parents
• Plan and manage the Social Media campaign(s) for the Center
• Convert generated leads to a Meet and Greet at the Center
• Convert the Meet & Greets to a pass or membership sale
• Achieve agreed upon sales targets and outcomes within schedule
• Analyze the territory/market's potential, track sales and status reports

Requirements:

• Ability to learn computer systems to check-in/out dogs
• Extremely personable with the ability and desire to connect naturally with clients
• Great with time management
• Knows how to prioritize
• Ability to multi-task
• Can handle change professional
• Attention to detail
• Proven work experience in sales
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback

Job Type: Full-time

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 3 years (Required)

Work Location: In person