Field Validation & Calibration Technician

Job Description

Job Description

Job Title: Field Service Validation & Calibration Technician.

Status: Full-time, Exempt.

SUMMARY:

The Field Service Validation & Calibration Technician supports a global manufacturer and supplier of precision.

Density Meters, Refractometers, Polarimeters, Saccharimeters, and Automation solutions with over 8,000 instruments installed worldwide. The Field Service Validation & Calibration Technician maintains it's companies consistent pace for innovative design and features that bring new and important functionality to its customers.

The Field Service Validation & Calibration Technician's primary responsibility of this position is to perform preventative maintenance and IQOQ validations on laboratory instrumentation. The Field Technician must be mechanically inclined to perform preventive maintenance, Field repairs, or adjustments as needed. Provide service and customer support during Field visits. Must be able to diagnose technical problems and determine proper solutions.

Field Service Validation & Calibration Job Description:

• Perform onsite and factory preventative maintenance, troubleshooting, and repairs on laboratory instrumentation.
• Accurately complete and submit IQOQ documentation in accordance with SOP’s.
• Provide technical training to customers.
• Provide customer technical support via email or phone.
• Perform system interconnections from a schematic.
• Submit expense reports and related service documentation and reports timely and accurately.
• Efficiently and proactively schedule and arrange travel to customer visits.
• Demonstrate values of Quality, Integrity, and Innovation at all times.
• Attend regular training at the corporate office.
• 75% - 90% travel throughout the Continental U.S as needed, will include overnight stay.
• Assists Production and Quality Assurance departments when on-site as needed.
• Manages service tool-box inventory and processes required documentation to be prepared for customer site visits.
• Prospects customers for new/renewed Preventive Maintenance Agreements.
• Build positive relationships with customers.
• Provide after-hours phone support and coverage on a rotating basis.

Qualifications:

• Technical degree or certification in electronics or equivalent electronics courses with work in Analog and Digital Circuits is a plus, or equivalent prior experience.
• Background in calibration, validation or QC of analytical instrumentation, test equipment or similar.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Routine use of hand tools including digital multi-meters.
• Ability to read and understand wiring schematics.
• Proven field service history with ability to travel throughout the Continental U.S as needed.
• Knowledge of MS Office.

Experience:

• 2+ years of field instrument service experience.
• Demonstrated ability to schedule efficient travel.

Interpersonal Skills:

• Pro-active to receive continuous training in-house.
• Ability to work independently.
• Effective communication and interpersonal skills.
• Performs duties in a positive and professional manner.
• Listens to customers and managers to learn and solve problems.

Physical Demands:

• Ability to lift up to 40 lbs. individually or up to 80 lbs. with a team member.
• Stands for 2-6 hours per day.
• Ability to drive up to 6 hours to appointments.
• Comfortable with Airports and Airplane travel.

Travel:

• Daily travel up to 100% of some work weeks.
• Overnight travel 20-70% of the work week.
• Must possess a Driver’s license with a record of no significant driving infractions.

Job Type: Full-time.

Pay: $60,000.00 - $65,000.00 per year.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Calibration: 2 years (Required).
• Microsoft Office: 2 years (Required).
• Calibration & Validation: 2 years (Required).

Ability to Commute:

• Hackettstown, NJ 07840 (Required).

Willingness to travel:

• 100% (Required).

Work Location: In person.