Sales Support Coordinator

Job Description

Job Description

The Sales Support Coordinator plays a critical role in supporting the Domestics Department sales operations through support of accurate order processing, inventory reporting, and customer coordination. This position ensures seamless communication between internal teams and key retail partners.

Key Responsibilities:

Sales & Order Support

• Complete customer-specific templates and item set up forms accurately and timely.
• Collaborate with key customers via online systems to create orders and set up SKUs for eCommerce platforms.
• Create and review production orders using Tableau to confirm purchase orders are on schedule.
• Create and maintain product records tailored to retailer-specific product categories.
• Promptly review and resolve EDI (Electronic Data Interchange) errors to ensure order accuracy.
• Review in-stock levels with SVP and proactively place future orders to support ongoing programs.

Inventory Reporting

• Maintain and update inventory reporting for all items within the division.
• Utilize Power Query Editor to automate inventory reports and streamline data analysis.
• Monitor inventory levels across key categories to support merchandising strategies, including ordering additional goods or planning for product discontinuation.
• Assign or remove inventory reserves based on customer needs and program requirements.
• Run low-stock reports to identify cancellations or slow-moving items and recommend disposition strategies.
• Provide weekly inventory reports for HomeGoods, confirming product availability and pricing.
• Perform manual updates for inventory sheets not compatible with automated tools.
• Ensure accurate SKU coding for visibility across active, discontinued, seasonal, and other product statuses.
• Monitor container timelines via reports to ensure timely delivery and inventory flow.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 2–4 years of experience in order management, inventory coordination, or sales operations.
• Proficiency in Excel, Power Query, and Tableau; experience with EDI systems is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Experience working with major retailers and eCommerce platforms.
• Familiarity with ERP systems and inventory planning tools.
• Analytical mindset with a proactive approach to problem-solving.