Service Advisor/Shop Operations Support

Job Description

Job Description

Salary: $60,000 $85,000 depending on experience and performance

Join a fast-paced, high-performing independent repair shop where teamwork, professionalism, and customer service matter.

Little Falls Auto Service is a busy, well-established independent auto repair shop known for honest service, high-quality repairs, and strong customer relationships.

We are looking for a reliable, organized Service Advisor to join our front counter team and work closely with our Lead Service Advisor to keep daily operations running smoothly.

This is not a typical dealership-style service advisor position where the role is limited to writing estimates and selling repairs. In an independent shop environment, the Service Advisor plays a much broader role in helping coordinate shop operations, communicate with customers, support technicians, and keep the shop running efficiently. In our fast-paced environment, the right person enjoys multitasking, taking ownership, and being part of a team that works together to get the job done.

Our Culture:

At Little Falls Auto Service, a whatever-it-takes attitude is a core part of our culture.

Everyone on our team contributes to keeping the shop running smoothly. That means helping customers, organizing the parking lot, managing parts, keeping the office clean, or jumping in wherever needed.

If you believe in teamwork and taking ownership, you will fit in well here. If you prefer to say thats not my job, this will not be the right environment.

Responsibilities:

Greet customers and check vehicles into the shop
Perform a quick vehicle walk-around with customers during check-in
Answer phones and schedule appointments
Follow up with customers regarding estimates and repairs
Order parts and manage parts returns
Organize parts inventory and ensure parts are properly stored
Help keep the parking lot organized and vehicles staged properly
Coordinate with technicians to keep workflow moving efficiently
Maintain a clean and professional front office and waiting area
Drive customers home or pick them up when needed
Perform a final quality control (QC) walk-around of completed vehicles before customer pickup
Ensure vehicles are clean, organized, and professionally presented with no grease marks, fingerprints, or debris
Work closely with the Lead Service Advisor to keep daily shop operations running smoothly, sharing responsibilities and supporting each other as needed
Participate in company onboarding and ongoing training to learn shop procedures, customer service standards, and operational systems, including training videos and process walkthroughs

What Success Looks Like in This Role:

The right person in this role will help keep the shop running smoothly and deliver an excellent customer experience.

Keeping the front counter organized and running efficiently throughout the day
Helping maintain strong customer satisfaction and positive reviews
Supporting technicians by keeping workflow and parts organized
Ensuring every vehicle is returned to the customer clean and professionally presented through our QC process
Working closely with the Lead Service Advisor to maintain smooth daily operations

What We Are Looking For:

Highly organized and dependable
Friendly and professional with customers
Comfortable working in a fast-paced, team-oriented environment
Strong communication and problem-solving skills
Takes initiative and looks for ways to keep the shop running smoothly
Team-first attitude and willingness to help wherever needed
Clean driving record

Automotive experience is helpful but not required for the right candidate.

Compensation:

Base pay plus performance-based commission tied to shop gross profit and production.

Expected earnings range: $60,000 $85,000 depending on experience and performance.

Benefits:

Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid holidays
Stable MondayFriday schedule (no weekends)

Schedule:

Full Time
7:00 AM 5:00 PM
Monday Friday

Location

Little Falls Auto Service
Little Falls, NJ 07424

When applying, please include a short paragraph explaining why you believe you would be a good fit for this role.