Project Manager- Implementation Specialist- Client Facing

Job Description

Job Description

Description:

At Docupace, we're looking for a client-focused Project Manager who thrives on building relationships, leading successful implementations, and delivering exceptional customer experiences.

This position is open only to applicants residing in the Dallas-Fort Worth Metropolitan area , the Des Moines, Iowa area, or the Philadelphia Metropolitan Area (Pennsylvania, New Jersey, and Delaware). Applicants outside of these designated markets will not be considered.

Summary of Position

The Project Manager is responsible for leading multiple client implementation projects throughout the entire project lifecycle—from kickoff through go-live and post-implementation transition. As the primary point of contact for assigned clients, you'll ensure projects are delivered on time, within scope, and with an exceptional customer experience that reinforces Docupace as a trusted technology partner.

Working cross-functionally with Customer Success, Business Analysts, Engineering, Product, Quality Assurance, and Sales, the Project Manager coordinates resources, manages timelines, facilitates communication, and proactively mitigates project risks. You'll represent Docupace with professionalism in every client interaction while ensuring successful solution delivery and fostering long-term customer relationships.

This position is ideal for someone with 3–5 years of implementation or project management experience who has successfully managed 10–30 customer implementations and is looking to grow into a Senior Project Manager within the next two years.

WHAT YOU WILL DO

• Lead multiple concurrent Docupace client implementation projects from kickoff through go-live and transition to Customer Success.
• Serve as the primary point of contact for assigned clients, building trusted relationships and delivering an exceptional implementation experience.
• Partner with clients to understand business objectives, gather implementation requirements, and develop project plans that align with their goals.
• Coordinate cross-functional teams including Business Analysts, Engineering, Product, Quality Assurance, Customer Success, and Sales to ensure successful project execution.
• Develop and maintain detailed project schedules, implementation plans, and project documentation.
• Lead project kickoff meetings, status meetings, sprint reviews, executive updates, client checkpoints, and post-project retrospectives.
• Track project milestones, deliverables, risks, dependencies, and resource requirements while proactively managing project changes.
• Identify implementation risks and develop mitigation strategies to ensure successful delivery.
• Provide regular project status updates to clients and internal stakeholders while maintaining accurate project reporting.
• Utilize enterprise project management tools to manage schedules, resources, project health, and delivery progress.
• Ensure projects are delivered according to Docupace's implementation methodology, PMO standards, and quality expectations.
• Develop subject matter expertise in the Docupace platform and implementation processes to confidently guide customers through deployment.
• Continuously identify opportunities to improve implementation processes, documentation, and the overall client experience.

WHAT YOU BRING

• Bachelor's degree or equivalent professional experience.
• 3–5 years of project management, implementation, professional services, customer onboarding, or client delivery experience.
• Experience successfully managing 10–30 customer implementation projects or multiple concurrent client engagements.
• Strong client-facing communication skills with the ability to build relationships at all organizational levels, including executive stakeholders.
• Experience gathering business requirements and translating them into actionable implementation plans.
• Demonstrated ability to coordinate cross-functional teams and drive projects to successful completion.
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities.
• Experience managing project timelines, risks, budgets, dependencies, and stakeholder expectations.
• Excellent written and verbal communication skills.
• Experience using project management platforms such as monday.com, Jira, Asana, Smartsheet, Microsoft Project, or similar tools.
• Self-starter with strong problem-solving skills and a passion for delivering an exceptional customer experience.
• A desire to represent Docupace with professionalism, integrity, and a customer-first mindset.

PREFERRED QUALIFICATIONS

• PMP, CAPM, CSM, or equivalent Project Management certification.
• Experience managing software, technology, or business process implementations.
• Experience working within Financial Services, Wealth Management, FinTech, Banking, Insurance, Healthcare, or other regulated industries.
• Experience working within Agile, Scrum, or hybrid project delivery environments.
• Proven success managing client-facing implementation projects from initiation through production deployment.
• Desire to grow into a Senior Project Manager or implementation leadership role within Docupace.

HOW SUCCESS IS MEASURED

• Successful delivery of Docupace client implementation projects on time, within scope, and aligned to customer expectations.
• Achievement of key project milestones while proactively managing risks, dependencies, and project changes.
• High customer satisfaction throughout implementation and transition to Customer Success.
• Accurate and timely project documentation, reporting, and communication.
• Effective collaboration with cross-functional teams and adherence to Docupace's PMO standards and implementation methodologies.
• Continuous improvement of implementation processes and contribution to PMO best practices.
• Demonstrated growth in project leadership, client relationship management, and implementation expertise.

Travel:

Estimated % of time required to travel – 25% or less

Reasonable Accommodations:

Applicants and employees who require reasonable accommodation to complete the duties and responsibilities described above should notify Human Resources.