Billing Operations Analyst
- Develop a thorough understanding of the electricity and gas customer lifecyclefrom contract initiation through final account processing.
- Work within the customer management systems to process daily operational tasks and electronic transactions with vendors/utilities.
- Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed.
- Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs.
- Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes.
- Research and analyze complex business problems using software tools and knowledge of the retail energy market.
- Support execution of new business and regulatory requirements.
- Serve as a subject matter expert for transaction and billing questions.
- Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed.
- Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects.
- Bachelor Degree from accredited university.
- 2-4 years Operations or Back Office related experience.
- Â Proficiency in Microsoft Tools: Word, Excel, Outlook.
- Strong analytical and mathematical skills; comfort working with large datasets.
- Ability to solve complex problems with minimal guidance and make sound decisions.
- College degree in business or related area preferred.
- Working knowledge of deregulated energy market preferred
- Previous energy/utility industry experience preferred.
- Proficient in SharePoint, Power BI, and SQL Server Management Studio.
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 27+ Years of Proven Industry Experience in 4 major markets
- Medical, Dental, Vision, and Life Insurance
- ClearlyRateds Best of Staffing® Client and Talent Award winner 10 years in a row
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