Aloft Front Desk Agent
- Willingness to accept the most effective role
- Welcomes guest by greeting, answering questions, and responding to requests
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guest to room by showing location on map
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bill, and obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found
- Contributes to team effort by accomplishing related results as needed
- Uses customer-oriented telephone etiquette to receive information
- Greets callers, establishes rapport and projects professional tone at all times
- High school diploma or equivalent experience
- Lift up to ten (10) pounds, unassisted
- Sit and/or stand for long periods
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