Sales Support Specialist

This Opportunity is not remote and will be based out of the Totowa NJ office

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

Check us Out: A Day in the Life of the Building of the Future

What you will do:

The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.

The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.

The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.

How you will do it:

• Booking Motions – Processing Orders from Customers to JCI through our branch sellers

• Pre- upload review

• Review Booking Checklist for each job

• Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission

• Ensure Original proposal and contract/PO

• Review PO for accuracy and content

• Pursue Customer signatures

• Create/Align Accurate Customer Master

• New Customer creation in ERP

• Obtain Certificates

• Insurance Certificate

• Tax Exempt Certificate

• Validating credit level

• Initiate Legal Review

• Ensure the DOA process for booking is followed and all approvals are obtained

• Work through the Government compliance process and approval

• Process Change Orders

• NON-Booking motions

• Coach sellers for process improvement

• Weekly call on booking progress

• Monthly Metrics review Supervisors and Sales Leaders

• First Pass Yield of orders through the process

• Deals left after close

• Aged POs

• Letter of Intent booking resolution

• Bid and Performance Bond Requests

• Pre-Qualification for pre bids

• Support Dispute Management as needed

• OTC Management

• Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel. Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.

What we look for:

• 3-5+ years related order processing, office management, AR, AP and/or credit.

• Prior payroll data entry experience a plus.

• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software. Advanced user in MS Excel, specifically.

• Strong interpersonal skills and decision-making ability.

• Effective and professional communication and organization skills.

• Proficiency in ERP tools.

HIRING HOURLY RANGE: $25.00-37.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

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