HR Systems Specialist & Analyst

HR Systems Specialist & Analyst

The HR Systems Specialist & Analyst serves as the hands-on technical and analytical owner of Jacent’s Human Resources systems. This role ensures our HR technology ecosystem—including ADP Lyric (NextGen), Learning Management System, along with NetSuite, Movista, benefits and other system integrations—operates reliably, accurately, and efficiently. It combines technical system administration, data reporting, and user support to deliver accurate, timely, and actionable information that drives payroll accuracy, workforce analytics, and strategic business decisions. This role offers the opportunity to play a key role in modernizing Jacent’s HR systems and delivering actionable workforce insights across a growing North American organization.

Essential Duties & Responsibilities

System Administration & Maintenance

• Serve as primary system administrator for ADP Lyric and other HR platforms, managing configuration, permissions, and data integrity.
• Monitor and maintain integrations between ADP, NetSuite, Movista, Tableau, benefit carrier feeds and other systems to ensure accuracy and timeliness.
• Coordinate with IT, ADP, and external vendors to resolve issues, implement updates, and test new functionality.
• Conduct regular data audits and validations to ensure compliance and prevent downstream payroll or reporting errors.
• Maintain system documentation and configuration logs.
• Collaborate cross-functionally to ensure system reliability and data accuracy that directly supports all human resource related functions including accuracy, compliance, and workforce reporting.

Reporting & Analytics

• Design and maintain recurring and ad-hoc HR and payroll reports (headcount, turnover, compensation, 401(k), compliance, etc.).
• Provide workforce data and analytics to HR, Finance, and Operations leadership for decision-making and trend analysis.
• Develop dashboards and automate key metrics to improve visibility into workforce performance, retention, and cost drivers.
• Support internal and external audit requests (EEO-1, ACA, OSHA, 401k, etc.) with accurate data extracts and reconciliations.

Process Optimization & Support

• Partner with all HR functions, and IT to identify opportunities to streamline processes and improve data accuracy.
• Assist in new system rollouts, module activations, and upgrades, including testing, documentation, and user training.
• Provide Tier 1 and Tier 2 user support, troubleshooting, and education to HRIS users, primarily HR team members.
• Work collaboratively to prioritize system initiatives and establish clear governance with HR to ensure value delivery and an excellent employee experience.
• Maintain standard operating procedures and ensure data governance and user accountability.
• Maintain knowledge of system enhancements and proactively recommend opportunities to improve efficiency or user experience.
• Serve as a primary point of contact for HR system inquiries through the internal ticketing system (NetSuite) and assign items as appropriate.
• Partner with cross-functional team members and HR on HRIS-related issues, enhancements, or process queries.
• Communicate and coordinate with external vendors to resolve issues or implement improvements.

Compliance & Security

• Administer system access, roles, and permissions in line with Jacent’s security standards.
• Ensure compliance with data-privacy and retention requirements (e.g., HIPAA, GDPR, biometric time-clock rules).
• Support annual audits, reconciliations, and reporting certifications for HR and payroll data.
• Promote and adhere to Jacent’s safety, privacy, and data-security standards and policies.
• Comply with all company policies and procedures.
• Complete special projects and other duties as assigned by your supervisor.

Skills & Competencies

• Strong analytical and problem-solving skills with high attention to detail.
• Proven ability to manage and prioritize multiple tasks in a fast-moving environment.
• Clear, professional communication skills; able to translate technical concepts for HR and business stakeholders.
• Commitment to maintaining confidentiality, data integrity, and compliance.
• Service-oriented mindset with a focus on continuous improvement.
• Ability to balance technical problem-solving with customer service for internal HR, Payroll, and field users.
• Possess a thorough understanding of HR processes, policies, and data management principles.
• Proficiency in Microsoft Excel and familiarity with data visualization tools such as Power BI or Tableau.
• Ability to analyze data, identify trends, troubleshoot system issues, and propose solutions.
• Effective written and verbal communication to collaborate with stakeholders and explain technical information to non-technical audiences.
• Accuracy and attention to detail when managing HRIS data and configurations.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.

Experience and Credentials

• Bachelor’s degree in Human Resources, Business, Information Systems, or a related field preferred.
• 3–5+ years of experience in HR systems administration, HR analytics, or HR operations.
• Experience with ADP Lyric (NextGen) and/or ADP Workforce Now required.
• Experience working with integrated environments (e.g., NetSuite, Movista, LMS, benefits carriers, timekeeping) strongly preferred.
• Advanced Excel skills and proficiency with reporting tools such as ADP Reporting, Power BI, or Tableau.
• Experience in multi-location or field-based organizations preferred.
• Experience with HRIS implementation, upgrades, and integrations.
• Troubleshoot system issues, resolve technical problems, and provide user support.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally for meetings, trainings, or customer engagements.
• Must be able to communicate effectively in person, over the phone, and via digital platforms.