Director of Operation

Job Description

Job Description

Overall, the Director of Operations drives the organizational planning process and helps steward achievement of the strategic priorities of the agency, including growth, continuous quality improvement and accreditation. The Director of Operation plays a crucial role in ensuring that Collier Youth Services operates smoothly, efficiently and effectively, driving operational excellence and supporting the organization’s growth and success.

The Director of Operations is a key member of the executive leadership team, responsible for ensuring the effective day-to-day operations of the organization. This role provides leadership and oversight of the Facilities Department, the IT Department, Security Officers (contracted with an outside company), and operational policies. The Director of Operations also works closely with the Health and Safety Officer and team to ensure a safe and compliant work environment. This role fosters a culture of efficiency, collaboration and continuous improvement to advance the mission of Collier Youth Services.

1. Advance the mission of Collier Youth Services in all aspects of the agency and across all programs with all employees
2. Lead and supervise the Facilities Department and Facilities Supervisor, the IT Department and IT Director, the Health and Safety Officer and Team, and the Security Officers:

a. Provide oversight and collaborate with the Facilities Department, working closely with the Facilities Supervisor, to ensure proper maintenance, safety, and improvement of all organizational facilities.

b. Work closely with the Health and Safety officer to ensure compliance with all health and safety regulations.

c. Provide supervision and strategic oversight to the IT Department and the IT Director to ensure effective management of the organization's technology infrastructure, systems, and data security.

1. Oversee the CARF Accreditation and Re-Accreditation Process, including but not limited to:
   a. Development, implementation, review, and compliance with Agency-Wide Plans
   b. Training on Agency-Wide Plans
   c. Accreditation and re-accreditation of the residential programs
   d. Monitor standards for any needed updates or changes based on the CARF annual updated Manual
   e. Work with each program to ensure performance measurements are reflective of client and program needs.
   f. Oversee the day-to-day operations and implementation of agency-wide CARF standards applicable for accreditation
   g. Responsible for developing agency-wide CARF calendar and working with the QIC coordinator to monitor operational
   performance through KPI’s and other metrics to drive continuous improvement and innovation in operational processes.
2. Oversee all reporting requirements to ensure compliance with the Department of Education, the Department of Children, Youth and Families, NJ Lunch Program, and all other governing bodies applicable to CYS programs.
3. Assist in reviewing, developing, and implementing policies and procedures aligned with CYS’ strategic objectives and state contracts and regulations.
4. Oversee PMMP plan to include working with Program Directors on Trend Analysis, Benchmarking, and Root Cause Analysis. Adjust KPI’s and implement changes as indicated to improve efficiency and effectiveness.
5. Work with Program Directors and the Development Department to assist with grants and the development of logic models and relevant KPI’s for reporting on outcomes.
6. Work with the leadership team and program directors/school administration in analyzing trends and outcomes related to the standards of care of each program.
7. Actively participate as a member of the CYS Executive Leadership Team, reviewing and developing strategic initiatives for the agency, identifying and working to minimize risk, and proposing opportunities for growth and improvement.
8. Collaborate with the Fiscal Director to develop and monitor operational and program budgets.
9. Work with Leadership and Program Directors regarding new initiatives and program development to determine need, mission fit, and sustainability, including the development of a business plan, researching all funding sources, regulatory requirements, and reviewing and completing applications as needed.
10. Identify areas for process improvement and streamlining and implement solutions.
11. Collaborate with the IT Director to identify and implement technology solutions that improve operational effectiveness.
12. Serve as a resource and problem-solver for day-to-day operational challenges.

Assist in other various tasks and projects as requested.

Education and Experience:

• Master’s degree in Business Administration, Operations Management, Public Administration, or related field (Master’s preferred).
• Minimum of 7–10 years of progressive leadership experience in operations or facilities management, preferably in education, human services, or nonprofit sectors.
• Experience with accreditation processes (e.g., CARF) and performance measurement systems.
• Proven experience supervising cross-functional teams and managing complex projects.