IT Support Specialist

Our client, a Technology Information company, is looking for an IT Support Specialist to become part of their team in Trenton, New Jersey. This position is perfect for those aiming to launch their career in IT and offers avenues for advancement and professional growth. You will be tasked with delivering technical support to clients, diagnosing hardware and software problems, and ensuring system performance.

As an IT Support Specialist, you will collaborate closely with a group of experienced professionals who are committed to providing top-notch technical support. The role demands a proactive mindset for problem-solving and strong communication abilities to assist users effectively. You will be exposed to a range of technologies and IT methodologies, making this a fantastic entry point into the technology sector.

Responsibilities

• Provide technical assistance to clients via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Maintain and monitor computer systems and networks.
• Document issues and solutions in the ticketing system.
• Assist in the setup and configuration of new hardware and software.
• Collaborate with team members to improve support processes and procedures.
• Stay updated with the latest technology trends and developments.

Requirements

• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Familiarity with help desk software and remote support tools is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and training.
• Paid time off and holidays.
• Retirement savings plan with company matching.
• A supportive and inclusive work environment.

Job Type: Full-Time | Work Type: On-Site | Industry: Information Technology | Experience: Entry