Manager, Sports Experiences

OnLocation is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

The Manager, Sports Experiences, will be responsible for managing hotel reservations associated with our Housing Event Team, where we manage hotel reservations for large sporting events of 600-6,000 rooms per night.

The Manager will partner very closely with our clients to provide winning travel solutions and experiences for their events. The Manager will negotiate contracts with hotels and travel vendors to offer the lowest rates and best terms for guests. There will be daily communication with customers making hotel reservations and this ramps up leading into an event. The Manager will oversee hotel inventory daily and will require strong data management and attention to detail skills. This is a fast-paced, computer-based role that will require handling multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have exceptional experiences.

The Manager will report to a Director on our team and will likely manage coordinators in the department to create a positive and efficient environment focused on executing events with excellence. The Manager will need to showcase strong leadership skills at all times. This position will also work with other Managers in leading the team, developing and driving consistent event processes.

Key characteristics that this individual must possess include a strong desire to help people, strategic decision-making ability, organizational skills, ability to create an event plan and successfully implement, as well as strong communication and customer service skills. Attention to detail and the ability to work with a team toward a common goal is critical. This person must possess the ability to manage multiple tasks and projects, anticipate event needs, discern work priorities, and meet deadlines with minimal supervision. Experienced, take-charge professionals that work well under pressure, have impeccable attention to detail, and handle a crisis with a steady hand are essential key characteristics for success in this position.

Essential Functions & Responsibilities:-
Ensure all customers attending events are provided exceptional customer service
Help guests making hotel reservations and resolve any guest related issues, as well as all last-minute changes leading into events
Foster client relationships by maintaining regular contact with key partners to develop strategies for upcoming events. Identify specific needs and expectations that encourage repeat business
Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
Optimize sales and maintain strong hotel relationships by managing hotel inventory efficiently across city-wide markets
Manage and negotiate all vendor/hotel contracts, based on the requirements of the event and client’s needs
Build strong relationships with key vendors to ensure delivery of contracted services
Create and distribute event-related communications to applicable recipients including vendors, partners and guests
Create event builds in proprietary reservation management systems
Audit hotel rooming lists to ensure accuracy of reservations
Review post-event notes and client surveys to ensure brand quality standards are achieved
Build and manage event budgets and measure post-event results
Analyze and review financials relating to event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
Work in conjunction with and communicate closely with other departments as it relates to assigned events
Assist with website support by providing relevant content, preparing collateral materials, implementing innovative ideas, and ensuring the accuracy of information
Work with accounting department to manage all financial aspects including pricing, event budgets, vendor payments and client reporting

Requirements:-
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education And/or Experience, Knowledge, Skills, And Abilities
Bachelor’s degree in hospitality, sports/event management or a related field
Experience in a management position and at least 3+ years in the sports or travel/hospitality industry
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
Exceed all service expectations with our customers, partners, and each other.
Create value by enriching people's lives.
Do the right thing and bring others along with us — always.
Propel the power of diversity in thought, team and experience.
Partner to generate win-win solutions.
Ignite and empower our team's entrepreneurial spirit.
Exude respect and gratitude — treat others as you would want to be treated.

Compensation:-
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.