Business Operations Manager

Job Description

Job Description

Business Operations Manager

Company: Novel Brands

Location: Fairfield, NJ – 100% In-Office Schedule: Full-Time, Monday - Friday, 9:00 AM - 5:00 PM

Compensation: $70,000+ annualized (based on experience)

Benefits: 100% company-paid Medical, Vision, Dental, and Life Insurance , plus Summer Fridays!

About Novel Brands

Novel Brands develops innovative consumer products and sells them directly to consumers (DTC) and through major wholesale partners. We are a fast-growing, dynamic team where creativity meets commerce. Our successful brand portfolio includes Pocket Vac , Plungeroo , Red Relief , and many more.

Position Summary

We are seeking a meticulous, highly organized, and proactive Business Operations Manager to serve as the operational backbone of our company. Reporting directly to the Founder/CEO, you will act as a strategic right-hand partner, ensuring our day-to-day business operations run at peak efficiency.

This is a true "wearer of many hats" role. You will bridge the gap between people and systems—managing our physical office, supporting HR and payroll, keeping complex projects on track, and stepping in to assist with sales and customer experience workflows whenever needed. If you thrive in a fast-paced environment and love bringing order to chaos, we want to hear from you.

Key Responsibilities

Executive & Sales Support

• CEO Partnership: Work side-by-side with the Founder/CEO to manage special projects, draft reports, and execute strategic growth initiatives.
• Sales & Account Support: Assist with wholesale client onboarding, coordinate vendor documentation, and provide administrative support to the sales workflow as required.
• Cross-Functional Aid: Act as a flexible internal resource, stepping in to support logistics, customer experience, and executive needs to keep the business moving smoothly.

Office Administration & Infrastructure

• Office Coordination: Serve as the main point of contact for the office, maintaining a clean, professional, and highly efficient workplace.
• Guest Experience: Manage the front office experience, providing a warm, professional welcome to all visiting clients, partners, and guests.
• Vendor & Tech Management: Oversee relationships with office suppliers, utilities, and IT/technology vendors to ensure zero downtime in daily operations.

Project & Operations Management

• Project Tracking: Act as the central project manager for product development timelines, ensuring tasks with moving parts cross the finish line on time.
• Process Optimization: Implement, document, and improve standard operating procedures (SOPs) to boost team productivity.
• Logistics Collaboration: Support the Director of Operations to ensure fulfillment center success and seamless wholesale account operations.

Team Leadership & HR Support

• Team Advocacy: Foster a positive, collaborative culture, acting as an accessible resource and mentor for internal team members.
• HR & Payroll: Handle confidential HR functions, including employee onboarding, training coordination, benefits administration, and payroll processing.

Skills & Qualifications

• Experience: 3+ years of experience in a management role, specifically within Business Operations, Project Management, or an Executive Assistant capacity.
• Industry Preference: Previous experience in E-commerce or Consumer Packaged Goods (CPG) is highly preferred.
• Education: Bachelor’s degree or equivalent practical business experience.
• Technical Savvy: Highly proficient in both Google Suite and Microsoft Office , with a natural aptitude for quickly learning new software and digital tools.
• Meticulous Attention to Detail: Exceptional organizational skills; a person who naturally double-checks facts, tracks deadlines, and catches things before they slip through the cracks.
• Mindset: An entrepreneurial, self-motivated work ethic with a passion for helping teams solve challenges and achieve goals.