Assistant Director - Residential Operations

The Arc of Ocean County has proudly supported individuals with intellectual and developmental disabilities for more than six decades. Our mission-driven organization is dedicated to promoting independence, inclusion, personal growth, and meaningful opportunities for the people we serve throughout Ocean County.

We are currently seeking an experienced and dynamic Assistant Director of Residential Operations to provide leadership and oversight for multiple residential programs supporting adults with intellectual and developmental disabilities, including individuals with significant medical and behavioral support needs.

This leadership role is responsible for ensuring quality service delivery, supporting residential management teams, maintaining regulatory compliance, and fostering positive outcomes for residents through effective program administration and staff development.

Position Details

• Salary: $71,753.00 annually
• Bi-weekly pay schedule
• Schedule: Flexible work schedule, generally between 10:00 AM and 6:00 PM
• Minimum of 15 hours per week spent directly within residential programs alongside staff and residents
• Participation in an on-call rotation required to provide emergency and operational support as needed

Essential Responsibilities

• Provide direct supervision and leadership to Residence Managers overseeing multiple residential programs.
• Support the daily operation of community residences to ensure quality care, safety, and regulatory compliance.
• Collaborate with nursing staff and interdisciplinary teams to address the medical, behavioral, and support needs of individuals served.
• Assist with the development, implementation, and monitoring of Individual Service Plans (ISPs) and related program goals.
• Participate in interdisciplinary meetings, case reviews, and planning discussions to support resident outcomes.
• Monitor program performance and assist with implementing strategies to improve service quality and operational effectiveness.
• Support recruitment efforts, onboarding initiatives, employee development, and performance management processes.
• Conduct staff evaluations, provide coaching and guidance, and assist managers with employee relations matters.
• Review staffing patterns and scheduling practices to ensure adequate program coverage and continuity of care.
• Maintain positive working relationships with families, guardians, support coordinators, regulatory agencies, funding sources, and community partners.

Requirements

• Must be at least 18 years of age.
• Bachelor's degree in Human Services, Special Education, Social Work, Psychology, or a related field required.
• Minimum of two (2) years of supervisory experience within developmental disabilities services required.
• Demonstrated experience overseeing residential programs serving adults with intellectual and developmental disabilities.
• Strong leadership, organizational, interpersonal, and communication skills required.
• Ability to effectively collaborate with staff, healthcare professionals, families, guardians, and regulatory agencies.
• Valid New Jersey driver's license in good standing required, with no more than five (5) points.

Benefits

• Medical, Dental, Vision, and Flexible Spending Account (FSA) Coverage
• Low Deductible Medical Insurance with $0 Copay Options
• Comprehensive Prescription Coverage
• 401(k) Retirement Plan with Agency Match
• Tuition Reimbursement and Professional Growth Opportunities
• Employee Referral Bonus Program
• Paid Time Off and Holiday Pay
• Paid Training and Development Programs
• Additional Supplemental Benefit Options Available

Join The Arc of Ocean County and help lead programs that provide meaningful support, stability, and opportunities for individuals to thrive in their communities.