Solution Analyst

Job Description

Job Description

The Opportunity

As a Solution Analyst, you’ll have the opportunity to help customers deploy critical infrastructure faster by translating business needs into clean, scalable Sitetracker implementations. You’ll be hands-on in the work that determines whether customers get value quickly: smart configuration, strong data outcomes, and delivery that stays on track.

You’ll work closely with Solution Architects and cross-functional delivery teams to drive high-quality builds, communicate clearly with stakeholders, and own meaningful workstreams with increasing autonomy. This role is designed for someone who thrives on accountability, enjoys solving messy real-world problems, and is motivated by becoming a go-to implementation lead over time.

What You’ll do:

You’ll support and lead key work streams across implementation delivery—owning outcomes, not just tasks. This includes:

- Partner with Solution Architects to gather requirements, confirm scope, and design practical solutions aligned to customer processes.

- Build and configure Sitetracker/Salesforce components (data model, fields, automation/flows, reporting) with strong attention to quality and maintainability.

- Perform data analysis and support data migration activities (mapping, cleanup, validation, imports/updates), using strong Excel skills.

- Drive work stream delivery: manage tasks, timelines, dependencies, risks, and stakeholder expectations with “no surprises.”Run working sessions with customers: ask the right questions, document decisions, and translate outcomes into build-ready actions.

- Support testing cycles (functional testing + UAT): create/execute test scripts, triage issues, and verify fixes.

- Contribute to enablement and adoption: training, documentation, job aids, and customer-facing walkthroughs.

- Continuously improve delivery quality by identifying gaps, proposing process enhancements, and sharing lessons learned.

The Skills You’ll Have:

Communication

- Provide consistent, clear status updates (done / next / risks / asks) to internal and customer stakeholders.

- Communicate complex concepts in a practical, easy-to-digest way that builds confidence.

- Facilitate effective working sessions and capture decisions, action items, owners, and dates.

- Escalate risks early with context and options—not just problems.

- Write clean, customer-ready recaps and documentation that reduce confusion and rework.

Accountability

- Takes end-to-end ownership of deliverables and follows through—especially when priorities shift.

- Can manage multiple workstreams, balance competing deadlines, and communicate early when constraints appear.

- Maintains a high quality bar by validating requirements, testing thoroughly, and preventing avoidable rework.

- Stays steady under pressure, adapts quickly, and resolves issues with urgency and professionalism.

- Builds trust through reliability, transparency, and consistent execution.

Technical Aptitude

- Prior experience configuring Salesforce is a plus—objects/fields, page layouts, validation rules, and permissions.

- Comfortable learning Sitetracker implementation patterns and applying best practices consistently.

- Strong Excel/data skills (formulas, lookups, pivots) and confidence working with imperfect customer data.

- Can troubleshoot effectively: reproduce issues, isolate root cause, document clearly, and validate fixes.

- Learns quickly, investigates independently, and applies new tools/processes to improve outcomes.

Teamwork

-Collaborates well across roles (Architects, PMs, customer stakeholders) and keeps work moving.

- Receives feedback well, iterates quickly, and prioritizes team outcomes over personal pref erence.

- Shares context and documentation to prevent siloed knowledge and unblock others.

- Shows maturity and respect in high-stakes moments with customers and internal teams.

- Begins contributing to team growth through knowledge sharing, enablement, and mentorship over time.

Within 90 Days, You’ll:

• Learn how we deliver implementations at Sitetracker and what “good” looks like (process, tools, and quality expectations).
• Take ownership of assigned pieces of the project and deliver them on time with clear updates.
• Join customer working sessions, take solid notes, and follow through on action items.
• Help with building and testing: validate what we built, log issues clearly, and confirm fixes work.

Within 180 Days, You’ll:

• Lead a defined part of an implementation from start to finish (build it, test it, and help the customer get comfortable using it).
• Configure the system in a clean, consistent way based on the agreed requirements.
• Spot problems early—missing details, dependencies, or “what if” scenarios—and raise them before they become issues.
• Help the team work faster and cleaner by improving a template, checklist, or a repeatable step in our process.

Within 365 Days, You’ll:

• Own multiple parts of implementations with minimal oversight, keeping the team and customer aligned and confident.
• Build solutions that “stick” — clear, scalable setups that don’t need a lot of rework and help go-lives run smoothly.
• Consistently deliver high-quality work while meeting workload expectations and keeping customers happy.
• Complete relevant certifications and start supporting newer teammates through coaching and sharing what you’ve learned.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.